Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ADRIANA DISMUKE

Leesburg,GA

Summary

Talented individual with 16 years in a career overseeing some human resources operations, including employee relations, organizational structuring and policy development. Well-versed in benefits administration and legal compliance. A take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, operations management, and vendor negotiations. Recognized for exemplary customer service and team collaboration.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Employee Success Manager (Human Resources)

Bishop Clean Care
Leesburg, GA
09.2023 - Current
  • Developed and implemented recruitment strategies to attract qualified candidates.
  • Identified, screened and interviewed potential employees.
  • Conducted background checks and reference checks of prospective employees.
  • Created job postings, tracked applicants and maintained applicant database.
  • Provided guidance on labor law compliance issues such as FMLA, ADA, Title VII.
  • Organized orientation sessions for new hires and provided them with onboarding information.
  • Maintained employee records in accordance with company policy and applicable legal requirements.
  • Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
  • Developed compensation packages that are competitive yet cost effective for the organization.
  • Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
  • Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
  • Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
  • Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
  • Evaluated current HR processes and recommended changes when necessary to improve efficiency.
  • Ensured compliance with federal, state and local employment laws.
  • Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
  • Implemented organizational change initiatives effectively while minimizing disruption in operations.
  • Assisted in developing succession planning strategies for key positions within the organization.
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Worked with management to create performance measurement, employee development and employee compensation strategies.
  • Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
  • Encouraged open communications, promoting positive and pro-employee work environment.
  • Directed HR programs, policies and processes to improve operational efficiency.
  • Recruited new employees and built relationships, driving visibility.
  • Provided HR consultation services to leadership and department heads.
  • Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
  • Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
  • Managed full-cycle human resource operational activities to maximize HR employee performance.
  • Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.
  • Developed hiring and recruitment policies to drive transparent and fair hiring process for selecting candidates on basis of merit and relevance with job.
  • Compiled reports to provide management with accurate information and comply with policies and procedures.
  • Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
  • Identified operational weaknesses to improve or innovate people, programs and processes.
  • Used data and analytics to improve company processes for recruitment, selection and onboarding.
  • Advised leadership and personnel on driving HR policies, union negotiations and business strategy implementation.
  • Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
  • Used HR website and other media to communicate HR processes, increasing understanding and consistent use.
  • Developed employee orientation and training programs for new hires.
  • Scheduled meetings with employees to address concerns and grievances.
  • Handled employee discipline and termination to address policy infractions.
  • Liaised between management and employees by relaying work information, adjustments and grievances.
  • Organized employee directories and updated individual contact information.
  • Aligned HR policies with federal and local regulations.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Helped with employee transfers and referrals.
  • Suggested promotions and wage increases according to employee performance.
  • Created and implemented employee retention strategies.
  • Prepared presentations to company executives regarding employee performance and retention trends.
  • Reported on workplace health and safety compliance to superiors.
  • Scheduled random drug testing for employees to diminish regularity risks.
  • Launched innovative incentive program to achieve low turnover rate in highly competitive market.

Tax Preparer

Jackson Hewitt Tax Svc
Albany, GA
11.2019 - Current
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations.
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
  • Analyzed information and assessed liabilities and deductions according to relevant tax code.
  • Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
  • Probed tax situations from different angles to apply maximum tax benefits or resolve tax debts.
  • Implemented tax reduction strategies to analyze and minimize tax liabilities.
  • Used tax form instructions and tables to complete tax forms.
  • Interviewed clients to obtain additional information on taxable income and deductible expenses and allowances.
  • Used appropriate adjustments, deductions and credits to keep clients' taxes to minimum.
  • Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
  • Computed taxes owed or overpaid for clients.
  • Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
  • Reduced errors associated with missed tax benefits by completing comprehensive reviews of internal tax preparation documents.
  • Consulted tax law handbooks or bulletins to determine procedures for preparation of atypical returns.
  • Organized and maintained documents, files and records.

Production Proofreader

PureRED
Stone Mountain, GA
06.2023 - 09.2023
  • Reviewed and edited documents to fix grammatical and spelling issues.
  • Drafted and finalized documents.
  • Provided feedback and appropriate recommendations for changes.
  • Researched, documented and tracked information for system input.
  • Adhered to style guidelines for content and line editing changes.
  • Used standard editing marks during copy proofreading.
  • Evaluated text for logic, considering reader needs and comprehension level.
  • Understood and followed oral and written directions.

Banking Center Manager

Colony Bank
SYLVESTER, GA
02.2022 - 04.2023
  • Multitasked effectively to handle administrative, operational and customer issues for multiple upcoming events.
  • Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.
  • Developed and updated emergency response procedures.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues.
  • Investigated and solved routine and complex customer issues to earn repeat business.
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Responded to customer issues to provide immediate resolution and improve retention.
  • Sorted and distributed incoming faxes, letters and emails for office distribution.
  • Drove customer feedback to deliver information to management for corrective action.
  • Counseled customers in selection of financial products to meet banking needs.
  • Recommended improvements to management controls designed to safeguard institutional resources and promote growth in compliance with government laws and regulations.
  • Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
  • Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Analyzed competitors and market trends to facilitate business growth.

STORE MANAGER/DISTRICT TRAINER

Hibbett Sporting Goods
Cordele, GA
09.2008 - 02.2022
  • Created, organized and maintained employee personnel files to keep sensitive data secure.
  • Assisted with planning, organizing and coordinating store(s) events.
  • Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process.
  • Assisted candidates with application processes by answering questions about application, performing reference checks, providing I-9 forms and handling drug screening paperwork.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues.
  • Posted job announcements and pre-screened applicants to candidates for available positions.
  • Maintained internal job descriptions and postings to accurately reflect roles.
  • Maintained training materials and benefits packets for new hires.
  • Organized and attended hiring events and participated in job fairs to network with potential candidates.
  • Explained company personnel policies, benefits and procedures to employees.
  • Processed and verified personnel-related documentation.
  • Answered questions regarding salaries, benefits and other pertinent information.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Verified previous employers and other references to determine applicants' employment acceptability.
  • Cross-trained employees to do other jobs within business, increasing job skills and productivity.
  • Identified and communicated to upper management regarding areas needing additional training.
  • Conducted training needs assessments to identify individuals' current level of skill compared to required competency for position.

Education

Associate of Applied Science - Accounting

Albany Technical College
Albany, GA
12.2023

Associate of Applied Science - CRIMINAL JUSTICE

Albany Technical College
Albany, GA
11.2007

Skills

  • Customer Service
  • Problem-Solving
  • Willing to Learn
  • Work Planning
  • Policy and Procedure Development
  • Staff Recruitment and Hiring
  • Relationship Building
  • Time Management
  • Budgeting
  • Proactive and Focused
  • Strategy Development
  • Critical Thinking
  • Communication Management
  • Sound Judgment
  • Adaptable to Changing Conditions
  • Risk Assessment
  • Decision Making
  • Operational Reporting
  • Creative and Innovative
  • File & Data Management
  • Personnel Support
  • Training Programs
  • Training and Mentoring
  • Customer Relationship Building
  • Customer Retention
  • Corrective Action Planning
  • Succession Planning
  • Compensation Structuring
  • Leadership Development
  • Organizational Development
  • Employee Onboarding
  • Labor Relations
  • Recordkeeping
  • New Employee Orientation
  • Performance Assessment
  • Employee Relations
  • Staff Management
  • Legal Compliance
  • Policy Enforcement
  • Benefits Administration
  • Recruitment Strategies
  • Talent Management
  • Exit Interviews
  • Career Development

Certification

  • Certified Notary Public
  • Certified Tax Preparer

Timeline

Employee Success Manager (Human Resources)

Bishop Clean Care
09.2023 - Current

Production Proofreader

PureRED
06.2023 - 09.2023

Banking Center Manager

Colony Bank
02.2022 - 04.2023

Tax Preparer

Jackson Hewitt Tax Svc
11.2019 - Current

STORE MANAGER/DISTRICT TRAINER

Hibbett Sporting Goods
09.2008 - 02.2022

Associate of Applied Science - Accounting

Albany Technical College

Associate of Applied Science - CRIMINAL JUSTICE

Albany Technical College

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ADRIANA DISMUKE