Adriana Dixon
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
7
7
years of professional experience
Work History
Porter Leath Teacher's Assistant
Future Leaders Learning Center
09.2025 - Current
- Supported lead teacher in lesson planning and classroom management, enhancing student engagement.
- Assisted in developing individualized education plans for diverse learners, promoting inclusive education.
- Facilitated communication between students, parents, and faculty to ensure alignment on academic goals.
- Implemented educational tools and resources to improve learning outcomes and classroom efficiency.
- Conducted assessments of student progress, providing feedback to support targeted learning interventions.
- Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
Operations Coordinator
CBG Tax Services
01.2019 - Current
- Streamlined operational workflows to enhance efficiency and reduce turnaround times.
- Coordinated cross-departmental communication to ensure project alignment and timely execution.
- Implemented standardized procedures that improved accuracy in reporting and documentation processes.
- Led training sessions for new staff, fostering a collaborative learning environment and enhancing team skills.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Oversaw day-to-day operations of large teams across several sites.
Front Desk Receptionist Lead
Christ Community Health Services
04.2021 - 07.2025
- Greeted and assisted visitors, ensuring a welcoming atmosphere.
- Managed incoming calls and redirected inquiries to appropriate personnel.
- Scheduled appointments and maintained organized calendar for staff.
- Maintained front desk area, ensuring cleanliness and professional appearance.
- Assisted with basic administrative tasks, enhancing office workflow.
- Assisted with basic administrative tasks, enhancing office workflow.
- Handled customer inquiries, providing accurate information and support.
- Utilized scheduling software to coordinate meetings and resources effectively.
Pharmacy Customer Service Representative
Walgreens
05.2020 - 12.2021
- Assisted customers with medication inquiries and prescription refills, ensuring accurate information delivery.
- Educated patients on proper medication usage and potential side effects, enhancing customer understanding and adherence.
- Collaborated with pharmacy staff to resolve prescription discrepancies, improving service efficiency and customer satisfaction.
- Maintained inventory levels through regular monitoring and restocking processes, supporting seamless pharmacy operations.
- Processed insurance claims accurately, reducing reimbursement delays and ensuring timely payment for services rendered.
- Coordinated communication between healthcare providers and patients for prescription clarifications, enhancing patient care quality.
- Assisted customers in navigating insurance claims, resulting in fewer denials and improved coverage understanding.
- Supported team members in achieving company goals by consistently meeting individual performance targets.
- Managed confidential patient records with meticulous attention to detail while upholding privacy standards.
Education
Associate of Science - General Studies
Southwest Tennessee Community College
Memphis, TN08-2025
Pharmacy Technician Certificate - Pharmacy
Southwest Tennessee Community College
Memphis, TN05-2020
High School Diploma -
Southwind High School
Memphis, TN05-2012
Skills
- Scheduling management
- Customer invoicing
- Process implementation
- Supply ordering
- Customer service
- Attention to detail
- Time management
- Data entry
- Problem-solving skills
- Appointment scheduling
Timeline
Porter Leath Teacher's Assistant
Future Leaders Learning Center
09.2025 - Current
Front Desk Receptionist Lead
Christ Community Health Services
04.2021 - 07.2025
Pharmacy Customer Service Representative
Walgreens
05.2020 - 12.2021
Operations Coordinator
CBG Tax Services
01.2019 - Current
Associate of Science - General Studies
Southwest Tennessee Community College
Pharmacy Technician Certificate - Pharmacy
Southwest Tennessee Community College
High School Diploma -
Southwind High School
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