Summary
Overview
Work History
Education
Skills
Timeline
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Adriana E. Castro

Adriana E. Castro

San Jose,CA

Summary

Customer Service Representative with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

9
9
years of professional experience

Work History

Cashier/Porter/Rentals

Putnam Toyota
12.2024 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Porter – Service Coordinator - Full-time

Mini Cooper of Stevens Creek
01.2018 - Current
  • Promoted to Service Coordinator. I work closely with the Service Department to ensure customers are served quickly and positively. I answer phone calls and direct those customers to the appropriate contact within the department, if necessary. In addition:
  • Greet and welcome guests into the dealership and answer phone calls incoming to the department, determine the nature of their visit/call, and transition customers to the correct person
  • Initiate service requests as needed, and gather appropriate information.
  • Maintain pleasant attitude and demeanor with customers
  • Perform filing and miscellaneous clerical duties
  • Perform specific service department functions that may be unique to a specific dealership, including but not limited to providing support to service advisors, warranty administration, transportation attendants, billers and management in the service department.
  • As an auto detailer, I performed the following:
  • Move and park vehicles as needed
  • Wash and detail vehicle
  • Maintain and track vehicle location
  • Deliver vehicle to customer
  • Perform other duties as assigned

Customer Service Representative

Envision Toyota
05.2024 - 09.2024
  • Responded to customer requests for products, services, and company information.
  • Managed porters.

Detailer

Stevens Creek Toyota
03.2022 - 04.2024
  • Delivered outstanding results under tight deadlines while maintaining a keen eye for detail throughout all stages of the vehicle cleaning process.
  • Washed cars and trucks daily for auto dealership.
  • Ensured high-quality results by thoroughly inspecting completed work for any areas that required additional attention.
  • Enhanced customer satisfaction by meticulously detailing vehicles to meet and exceed expectations.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Collaborated with colleagues to troubleshoot challenging detailing projects, resulting in successful outcomes and satisfied clients.
  • Vacuumed interiors of vehicles to remove dirt and debris.

Front Office Receptionist - Full-time

Tec Precision
02.2016 - 01.2018
  • Answered and directed incoming calls for a sheet metal manufacturing company
  • Processed invoices and accounts receivables
  • Processed and distributed incoming and outgoing mail
  • Assisted customers accordingly
  • Performed and enforced shop safety and procedure protocol
  • Assisted with processing completed jobs and coded for delivery to customers
  • Performed clerical duties as they arose

Education

High School Diploma -

Mt. Pleasant High School
San Jose, CA
01-2015

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Reliability and punctuality
  • Customer relations
  • Written and verbal communication
  • Professionalism and courtesy

Timeline

Cashier/Porter/Rentals

Putnam Toyota
12.2024 - Current

Customer Service Representative

Envision Toyota
05.2024 - 09.2024

Detailer

Stevens Creek Toyota
03.2022 - 04.2024

Porter – Service Coordinator - Full-time

Mini Cooper of Stevens Creek
01.2018 - Current

Front Office Receptionist - Full-time

Tec Precision
02.2016 - 01.2018

High School Diploma -

Mt. Pleasant High School

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