Adriana Engelbrecht
Monterey,CA
Summary
Experienced Office Management and Administration Professional with seven years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Club Coordinator
Pebble Beach Company
09 2023 - Current
- Developed tailored programs that catered to specific interests of members, creating variety in offered activities.
- Provided exceptional customer service to members, addressing queries and concerns promptly.
- Collaborated with other club coordinators for resource sharing, improving overall club performance.
- Enhanced member engagement by planning and executing diverse club events and activities.
- Transitioned club operations smoothly during leadership transitions, ensuring minimal disruption and maintaining momentum towards achieving organizational goals.
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Continuously refined internal communication processes to ensure that all staff members are well-informed about organizational policies, procedures and member-related updates.
- Enhanced newsletter content quality by meticulously editing articles for grammar, style, and clarity.
- Streamlined the newsletter production process by implementing efficient editorial workflows and deadlines.
Administrative Assistant
Pebble Beach Company
12 2022 - 09 2023
- Streamlined processes within the department to increase overall productivity while maintaining quality standards.
- Managed employee scheduling, ensuring adequate coverage during peak hours while minimizing labor costs where possible.
- Assisted in menu development
- Mentored junior team members, fostering professional growth opportunities through guidance and constructive feedback.
- Assisted in onboarding of new team members, ensuring a seamless integration into the existing workforce.
- Verified timekeeping records and handled any discrepancies with employees.
- Completed scheduled inventory for counts and supply audits to track shrinkage and inform purchasing decisions.
- Collaborated with club chef to create Poolside menu and any updated changes throughout the year
- Created member communication to be provided on Club Monitor
- Communicated with On- Course Bartenders daily for tee time and group billing
- Providing weekly training updates and schedule via email to dining room staff
- Redesigned clubhouse menus
- Streamlined invoicing process through diligent record-keeping which resulted in reduced billing errors and increased client satisfaction.
Catering Administrative Assistant
Pebble Beach Company
01 2022 - 12 2022
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
- Verified timekeeping records and handled any discrepancies with employees.
- Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
Office Manager
Caliber Accounting Group
01.2019 - 06.2021
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Prepared vendor invoices and processed incoming payments.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Collected, arranged and input information into database system.
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Streamlined recruiting processes for entire team.
Service Advisor
Tesla
08.2015 - 01.2018
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.
Education
Sustainable Hospitality Management -
Monterey Peninsula College
Skills
- Payroll Processing
- Staff recruiting and retention
- Policy and Procedure Modification
- Project Management
- Technical Support
- Clerical support
Affiliations
- Hospitality Leadership Alliance, MCHA
References
Marika Barranco, Director of Admin
Monterey Bay Aquarium
O: 831.647.2342
E: mbarranco@mbayaq.com
Brandon Ferch, Assoc. Director CCS
Pebble Beach Company
O: 831.647.7414
E: ferchb@pebblebeach.com
Timeline
Office Manager
Caliber Accounting Group
01.2019 - 06.2021
Service Advisor
Tesla
08.2015 - 01.2018
Club Coordinator
Pebble Beach Company
09 2023 - Current
Administrative Assistant
Pebble Beach Company
12 2022 - 09 2023
Catering Administrative Assistant
Pebble Beach Company
01 2022 - 12 2022
Sustainable Hospitality Management -
Monterey Peninsula College