ADRIANA EVOLA
Delran,NJ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Allied Experts
10.2023 - Current
- Met customer call guidelines for service levels, handle time and productivity.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Scheduled service and Maintenance calls for HVAC technicians
- Responded to customer requests for products, services, and company information.
Customer Service Specialist
New Penn
01.2018 - 07.2023
- Assisted manager in getting terminal to reach audit complaints by getting a 45 to an 84 in three days
- Created and implemented hazmat training program that could identify risks and assess compliance requirements
- Handled customer service calls, and created appointments for all freight
- Assist dispatch with manifesting out drivers in the beginning of the shift
- Wrote reports, authored papers and organized supporting documentation
- Assisted management with all safety and duty position enhancement.
BDC Agent
Barlow Chevrolet
09.2016 - 12.2018
- Responsible for setting appointments with potential buyers to meet with the sales representatives at the dealership
- Monitored multiple databases to keep track of all company inventory
- Handled all outbound and inbound phone calls for the dealership
- Delivered high quality and compassionate treatment to indigent and low-income patients.
Cashier
Shoprite
09.2016 - 11.2017
- Helped customers find specific products, answering questions and offering advice
- Stocked shelves, marked items, and ensured all items were easily accessible to customers
- Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers
- Worked closely with front-end staff to assist customers
- Learned roles of other departments to provide coverage and keep store operational.
Education
High School Diploma -
Delran High School
Delran, NJ06.2016
Skills
- Job costs reports
- Cost reduction options
- Document review
- Great Customer Service
- Sales and Marketing
- Quick learner and can handle fast paced movement
- Administration and Management
- Team leadership
- Professional telephone demeanor
- Scheduling
- Computer Skills
- Follow-up skills
Timeline
Customer Service Representative
Allied Experts
10.2023 - Current
Customer Service Specialist
New Penn
01.2018 - 07.2023
BDC Agent
Barlow Chevrolet
09.2016 - 12.2018
Cashier
Shoprite
09.2016 - 11.2017
High School Diploma -
Delran High School
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