Adriana Figueroa
Lynn,MA
Summary
I am a hardworking and reliable person with strong ability in Customer Service. Offering Bilingual and computer literacy skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
21
21
years of professional experience
Work History
Retail Pricing Coordinator
Stop and Compare
Lynn, MA
05.2017 - 12.2023
- Performed margin analysis to ensure profitability goals were achieved.
- Reviewed tags on product shelves and made requested pricing changes.
- Maintained records of all pricing activities, including discounts, promotions, and markdowns.
- Utilized software tools such as Microsoft Excel to analyze data sets related to retail pricing activities.
- Created and maintained price lists for merchandise.
- Reviewed merchandise invoices to verify price and quantity, and to determine if price changes were necessary.
- Managed relationships with vendors concerning new merchandise delivery times, payment terms.
Administrative Assistant
Hilliard Disability Consultants
Harlingen, TX
04.2005 - 09.2011
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Handled incoming calls and directed callers to appropriate department or employee.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Managed database systems containing customer contact information.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
- Scheduled appointments between clients and customers and internal staff members.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
Call Center Representative
Bank of America(ACT)
Harlingen, TX
01.2003 - 02.2005
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Navigated through computer systems to review information and respond appropriately to callers.
- Served as primary contact for fraud claim inquiries.
- Reviewed customer profiles for any changes that may indicate fraudulent activities.
- Assessed customer and client data to detect potential fraud risks.
- Responded quickly to customer inquiries about possible fraudulent activity on their accounts.
- Utilized specialized software tools designed for detecting patterns associated with fraudulent activity.
Education
High School Diploma -
Rio Hondo High School
Rio Hondo, TX05-2002
Texas State Technical College - Harlingen
Harlingen, TXSkills
- Office Administration
- Bilingual
- Mail Handling
- Data Entry
- Clerical Support
- Filing
- Invoice Processing
- Appointment Scheduling
- Multitasking and Prioritizing
Languages
Spanish
Native/ Bilingual
Timeline
Retail Pricing Coordinator
Stop and Compare
05.2017 - 12.2023
Administrative Assistant
Hilliard Disability Consultants
04.2005 - 09.2011
Call Center Representative
Bank of America(ACT)
01.2003 - 02.2005
High School Diploma -
Rio Hondo High School
Texas State Technical College - Harlingen