Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adriana Flores

San Benito

Summary

Dynamic Campaign Field Director with a proven track record at Mayra Flores for Congress, excelling in community engagement and volunteer management. Expert in data-driven decision-making and persuasive communication, successfully enhancing voter outreach and training initiatives. Recognized for cultivating teamwork and achieving high-performance standards in fast-paced environments.

Results-driven campaign professional with track record of spearheading successful field operations and community engagement initiatives. Renowned for fostering team collaboration and achieving campaign goals, while adapting to evolving political landscapes. Adept at strategic planning, volunteer management, and data-driven decision-making.

Overview

12
12
years of professional experience

Work History

Campaign Field Director

Mayra Flores for Congress
01.2023 - Current
  • Monitored electoral landscape closely to identify opportunities for growth or necessary strategy shifts.
  • Developed customized training materials, enhancing the effectiveness of volunteer efforts in the field.
  • Cultivated a positive work environment, promoting teamwork, open communication, and high-performance expectations among staff members.
  • Implemented rigorous quality control measures to maintain accurate voter contact data within the campaign database system.
  • Evaluated campaign analytics regularly, making data-driven decisions when adjusting field tactics or reallocating resources.
  • Planned and executed events with public and private donors.
  • Trained and mentored new camp counselors in operations practices and camper-focused activities.
  • Defined all campaign roles and filled positions.
  • Handled early-voter and election day operations to report procedures.
  • Supervised young campers in recreational activities such as youth sports, aquatics, and arts, and crafts.

Customer Sales and Service Expert

Qualfon Tmobile
01.2021 - 01.2023
  • Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
  • Handled calls promptly and with courteous professionalism.
  • Maintained high levels of customer retention through exceptional service and follow-up communication.
  • Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
  • Work from home.
  • Completed call documentation while speaking with customers.
  • Provided comprehensive after-sales support, ensuring a positive experience that led to referrals and new client acquisitions.
  • Developed technical and mechanical proficiency to assist customers and field staff with service issues.
  • Exceeded sales goals consistently through effective negotiation tactics and persuasive communication skills.
  • Managed a large portfolio of accounts, maintaining regular contact to assess ongoing needs and offer tailored solutions.
  • Collaborated with team members to achieve monthly sales targets and improve overall performance metrics.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.

Customer Service Representative

Connexus Group
03.2020 - 12.2020
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Server Trainer

Texas Roadhouse
03.2013 - 01.2018
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
  • Conducted pre-shift meetings to review daily specials, menu changes, or operational updates with serving staff prior to opening hours.
  • Evaluated server performance regularly to identify areas for improvement and set attainable goals for development.
  • Utilized effective communication techniques to support server learning and comprehension.
  • Provided feedback and guidance to help servers develop industry skills and knowledge.
  • Implemented upselling techniques, boosting overall revenue for the restaurant.
  • Taught servers to memorize menu ingredients and provide information on preparation methods.
  • Assisted in event planning and execution, leading to successful private parties and special events at the restaurant.

Education

TSTC Harlingen
Harlingen, TX
01-2015

Skills

  • Community engagement
  • Training facilitation
  • Volunteer management
  • Issue advocacy
  • Budget management
  • Community outreach
  • Event planning
  • Invoice management
  • Advertising
  • Policy development
  • Google analytics
  • Budget administration
  • Competitor research
  • Fundraising
  • Persuasive communication style
  • Finance reporting
  • Media buying
  • Speech writing
  • Get-out-the-vote
  • Teamwork
  • Teamwork and collaboration
  • Multitasking
  • Problem-solving abilities
  • Attention to detail
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Organizational skills
  • Excellent communication
  • Reliability
  • Creative thinking
  • Team collaboration

Languages

English
Full Professional
Spanish
Native or Bilingual

Timeline

Campaign Field Director

Mayra Flores for Congress
01.2023 - Current

Customer Sales and Service Expert

Qualfon Tmobile
01.2021 - 01.2023

Customer Service Representative

Connexus Group
03.2020 - 12.2020

Server Trainer

Texas Roadhouse
03.2013 - 01.2018

TSTC Harlingen

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Adriana Flores