ADRIANA FRANCO-ALVARENGA
Yuma,AZ
Summary
Trusted team member delegates responsibilities and supervises day-to-day operations. Strong understanding of business management, financial and leadership principles. Consistently establishes and achieves business and profit objectives. Ambitious coworker with years of leadership and team development experience. Mentors new team members in company policies, top-quality service delivery and performance targets. Decisive yet personable problem-solver with superior conflict resolution skills.
Insurance professional with proven expertise in consulting, policy analysis, and client relationship management. Skilled in risk assessment, market research, and strategic planning to drive impactful results. Strong focus on team collaboration and adaptability, with reputation for reliability and achieving goals. Adept at navigating changing needs and delivering exceptional service in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Insurance Broker Consultant
Montoya Group
02.2024 - 12.2024
- Maintained up-to-date knowledge of industry trends, changes in regulations, and new product offerings to provide accurate advice to clients at all times.
- Manage 15+ accounts and businesses while maintaining a steady schedule with Creating excel documents and inputting data.
- Mentored junior brokers, sharing industry knowledge and best practices to enhance overall team performance.
- Exceeded sales targets consistently by building strong relationships with clients and understanding their specific insurance requirements.
- Conducted comprehensive risk analysis to identify potential coverage gaps and recommend appropriate insurance products.
Assistant Manager
T-mobile
06.2020 - 05.2023
- Oversaw inventory control, ordering, and merchandising to drive sales and maximize profitability
- Developed and implemented employee training programs to improve performance and enhance customer service
- Collaborated with upper management to create and implement strategies for business growth
- Coordinated employee schedules to provide adequate staff coverage
- Monitored and documented team success through regular performance evaluations
- Handled escalating problems to improve customer relations, maintain brand loyalty and recapture lost revenue opportunities
- Provided performance and motivational feedback to employees
- Supported recruiting, training, and professional development efforts
Customer service
Medcerts
01.2020 - 07.2020
- With this customer certification that I obtained, I learned how to properly read a customer and how to sympathize with their struggles and guide them along the way with solving the problem together
Cashier Assistant
Farmer Boys
02.2018 - 11.2019
- Recovered merchandise to organized, attractive presentation with continuous replenishment, rotation and product facing
- Applied suggestive selling techniques to increase add-on sales
- Supported team with completion of opening, mid-shift and closing functions
- Replenished supplies to maintain organized register station
- Participated in ongoing training sessions related to new products or policies
- Provided friendly customer service to all patrons
- Collaborated with team members to maintain excellent store operations
Education
Business -
Arizona Western College
Yuma, AZ05.2024
Customer service -
Medcerts
07.2020
Skills
- Communication
- Problem-solving
- Teamwork and collaboration
- Empathy
- Customer service
- Patience
- Time management
- Multitasking
- Attention to detail
- Conflict resolution
- Quotes and sales
- Teamwork
- Excellent communication
- Adaptability
- Critical thinking
- Task Delegation
- Workload management
- Problem-solving abilities
- Staff Training and Development
- Portfolio management
- Claims handling
Ethnicity
Hispanic/Central American
Personal Information
Date of Birth: 04/27/01
Languages
Spanish
Native or Bilingual
Timeline
Insurance Broker Consultant
Montoya Group
02.2024 - 12.2024
Assistant Manager
T-mobile
06.2020 - 05.2023
Customer service
Medcerts
01.2020 - 07.2020
Cashier Assistant
Farmer Boys
02.2018 - 11.2019
Customer service -
Medcerts
Business -
Arizona Western College
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