Adriana Franza
Rancho Santa Margarita,CA
Summary
Motivated Server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences!
Overview
6
6
years of professional experience
Work History
Server
Woodranch Kitchen And Bar
08.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, appetizer plates, utensils etc.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales significantly by upselling higher-end products to customers.
Takeout Attendant
Woodranch Kitchen And Bar
08.2021 - Current
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Processed payments and provided receipts to establish proof of transaction.
- Trained new Takeout Attendants on our three different takeout positions and our takeout policies to maintain our high standards of service.
- Managed phone, in-person, Doordash, and curbside orders routinely throughout shifts.
- Kept food orders organized when busy or backed up before being bagged.
Hostess
Woodranch Kitchen And Bar
08.2021 - Current
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Completed daily side work and opening and closing duties without fail.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Made sure all servers were seated as fairly as possible.
- Communicated with servers to make sure they are able to take bigger parties at the time or when they have been double seated.
Nanny
Self-employeed
01.2018 - 04.2021
- Prepared meals and snacks for children based on dietary guidelines.
- Assisted with light housekeeping duties as well as running errands.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Built positive and nurturing environments to support child social and emotional growth.
- Played games, worked on puzzles, and read books to young children.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
- Engaged with children on age-appropriate level.
- Monitored children's play activities to verify safety.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Transported children to and from activities using personal or family vehicle.
Education
High School Diploma -
Nevada Union High School
Grass Valley, CA06.2021
Skills
- Special Dietary Requirements
- Order Accuracy
- Suggestive Selling
- Dining Area Maintenance
- Menu Memorization
- Cash Handling
- Stocking and Replenishing
- Seating Assignment Preparation
- Table Setting Arrangements
- Food Sales and Promotion
- Menu Item Recommendation
Timeline
Server
Woodranch Kitchen And Bar
08.2021 - Current
Takeout Attendant
Woodranch Kitchen And Bar
08.2021 - Current
Hostess
Woodranch Kitchen And Bar
08.2021 - Current
Nanny
Self-employeed
01.2018 - 04.2021
High School Diploma -
Nevada Union High School