Adriana Galindo
Austin,TX
Summary
Motivated front office professional with a strong background in supporting medical and dental practices, specializing in patient scheduling, insurance verification, and maintaining HIPAA compliance. Currently completing a Medical Assisting and Phlebotomy program, eager to gain clinical experience while delivering exceptional customer service and administrative support. Personable and reliable, equipped with excellent communication and interpersonal skills, alongside a solid understanding of customer service principles. Committed to creating positive experiences and fostering strong relationships with patients and team members.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Member Service Representative
Crunch Fitness
07.2025 - Current
- Provide exceptional front desk service in a fast-paced environment, ensuring every member feels welcomed and supported, similar to patient-focused care in a clinical setting.
- Manage appointment and class scheduling with attention to accuracy and detail, maintaining smooth daily operations.
- Communicate clearly and professionally with members to answer questions, resolve concerns, and explain services and membership options.
- Handle membership sales, renewals, and account inquiries while maintaining accurate documentation and confidentiality.
- Perform opening and overnight closing duties, ensuring the facility is secure, clean, and ready for business each day.
- Maintain and sanitize front desk areas and amenities, such as tanning, massage chairs, and red-light therapy rooms, following proper safety and cleanliness standards.
- Restock supplies, and support team members to ensure an organized and efficient work environment.
- Assisted members with inquiries and account management, ensuring prompt resolution and satisfaction.
- Facilitated new member onboarding, providing guidance on facility usage and membership benefits.
- Trained new staff on operational procedures and customer service best practices, fostering a cohesive team dynamic.
- Resolved conflicts or complaints efficiently, maintaining positive relationships with diverse clientele.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Patient Coordinator
Spero Rehab Physical Therapy
07.2025 - 10.2025
- Greeted and checked in and out patients, processed payments, and verified insurance.
- Managed referrals, scheduled treatments, and supported therapists' planning.
- Handled high call volume and appointment confirmations efficiently.
- Maintained HIPAA compliance and confidentiality of patient data.
- Delivered professional customer service and resolved patient concerns.
- Assisted patients with insurance verification and benefits explanation, ensuring clarity in coverage.
- Coordinated patient appointments and managed scheduling to optimize clinic workflows.
- Implemented follow-up procedures to ensure patient adherence to treatment plans and appointments.
- Collaborated with clinical team to improve operational efficiency through feedback and process adjustments.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
- Ensured accuracy of insurance information for each patient visit, verifying coverage details ahead of time for smooth processing at appointment time.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between physical therapists and patients for improved care coordination.
Patient Care Coordinator
Harbor Health
01.2025 - 05.2025
- Scheduled appointments and coordinated medical procedures to ensure clinic flow.
- Managed accurate patient records, and handled insurance and billing coordination.
- Delivered professional customer service and resolved patient concerns
- Maintained HIPAA compliance and confidentiality of patient data
- Coordinated patient appointments, ensuring timely scheduling and optimal resource utilization.
- Facilitated communication between patients and healthcare providers to enhance care continuity.
- Managed patient records using electronic health record systems for improved accuracy and accessibility.
- Collaborated with multidisciplinary teams to optimize care delivery and resolve patient concerns efficiently.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Coordinator
Endeavor Physical Therapy
12.2023 - 05.2024
- Greeted and checked in and out patients, processed payments, and verified insurance.
- Managed referrals, scheduled treatments, and supported therapists' planning.
- Handled high call volume and appointment confirmations efficiently
- Developed patient intake processes that enhanced data accuracy and reduced administrative errors.
- Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
- Resolved patient inquiries and concerns efficiently, enhancing overall satisfaction and retention rates.
- Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Promoted a culture of teamwork among clinic staff by offering assistance whenever needed and fostering open communication channels.
- Contributed to the achievement of clinic goals by consistently meeting or exceeding performance metrics related to patient satisfaction and efficiency.
- Contributed to a positive atmosphere within the clinic by maintaining a professional demeanor and compassionate attitude towards all patients.
- Collaborated closely with billing departments to resolve any discrepancies or issues related to patient accounts, reducing payment delays.
- Streamlined communication between patients, providers, and insurance companies for a seamless healthcare experience.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Collaborated with clinical team to improve operational efficiency through feedback and process adjustments.
Team Member/Supervisor (Childcenter)
Lifetime Fitness
06.2022 - 03.2024
- Supervised children’s activities and ensured safety across all age groups.
- Managed birthday party operations and front desk responsibilities.
- Assigned cleaning duties, and handled parent communications.
- Delivered exceptional customer service to enhance member satisfaction and engagement.
- Collaborated with team members to ensure seamless operations during peak hours.
- Trained new team members on company policies, procedures, and best practices.
- Engaged with members to foster community connections and promote wellness initiatives.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
Registered Dental Assistant (RDA)
Nuvia Dental Implant Center
01.2023 - 05.2023
- Assisted doctors with full-arch implant procedures, scans, and impressions.
- Ensured patient comfort through compassionate communication.
- Handled digital documentation, sterilization, and patient education.
- Assisted in patient preparation and comfort during dental procedures.
- Managed sterilization of instruments and maintained a clean clinical environment.
- Supported dentists during surgeries by providing necessary tools and materials.
- Educated patients on post-operative care and oral hygiene practices.
- Conducted inventory management to ensure availability of dental supplies and equipment.
- Collaborated with team members to improve workflow efficiency and patient experience.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Explained treatment procedures and instructed patients on home care guidelines.
- Maintained a positive attitude under pressure while multitasking in a fast-paced clinical setting, leading to a more pleasant experience for both staff and patients alike.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Assisted dentists in performing complex procedures, resulting in successful treatment outcomes for patients.
Education
Associate Degree in Healthcare - Radiology
Austin Community College
Austin, Texas, TX05-2028
Post-Graduate Certificate - Medical Assisting
Austin Community College
Austin, TX01-2026
Registered Dental Assisting Certification - Dental Assisting
Austin Dental Assisting School
Austin, TX10.2022
High School Diploma -
Akins High School
Austin, TX05.2019
Skills
- Efficient patient appointment management
- Claims processing and verification
- EMR/EHR systems proficiency
- Expertise in HIPAA standards
- Service excellence
- Proficient in conflict management
- Administrative support
- Maintaining cleanliness standards
- Strategic problem resolution
- Relationship building
- Skilled in diverse communication channels
- Effective team collaboration
Certification
CPR/AED Certification
Availability & Career Goals
- Seeking Front Office or Entry-Level Clinical Support role that provides opportunities to complete required clinical hours for Medical Assisting.
- Long-term goal: Radiology with a focus on pediatric neuroscience
- Flexible schedule; available to start immediately.
Languages
English
Native or Bilingual
Timeline
Member Service Representative
Crunch Fitness
07.2025 - Current
Patient Coordinator
Spero Rehab Physical Therapy
07.2025 - 10.2025
Patient Care Coordinator
Harbor Health
01.2025 - 05.2025
Patient Coordinator
Endeavor Physical Therapy
12.2023 - 05.2024
Registered Dental Assistant (RDA)
Nuvia Dental Implant Center
01.2023 - 05.2023
Team Member/Supervisor (Childcenter)
Lifetime Fitness
06.2022 - 03.2024
Associate Degree in Healthcare - Radiology
Austin Community College
Post-Graduate Certificate - Medical Assisting
Austin Community College
Registered Dental Assisting Certification - Dental Assisting
Austin Dental Assisting School
High School Diploma -
Akins High School