Adriana Galvan
Manager
Aurora,IL
Summary
Highly motivated and skilled manager who graciously handles and resolves challenging client issues.
Driven to consistently deliver exceptional client support.
Motivated leader with solid experience managing all levels of large scale projects, including budgeting and administration.
Working in a fast pace environment dealing with money transactions on a daily basis. Customer-focused professional with successful 20-year career in a busy business environment.
Overview
24
24
years of professional experience
Work History
Manager of Business Development and Sales
Wendy's Restaurant
St. Charles, IL
05.2000 - 12.2023
- Provided strong leadership to enhance team productivity and morale.
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Implemented and developed operational standards, policies and procedures.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Dispatch Coordinator
Simmos
Elwood, IL
01.2018 - 06.2018
- Organized paperwork and explained individual job parameters for each assignment.
- Partnered with vendor teams to solve real-time challenges and drive cohesive experience.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Monitored flow of paperwork and directed information to appropriate departments.
- Received new orders, prepared documentation, and assigned personnel.
- Enhanced dispatch efficiency by implementing new routing strategies and optimizing driver schedules.
Ambassador Lead
Amazon
Minooka, IL
Oct.2018 - Dec.2018
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Assisted team with operational policies and procedures to drive services.
- Trained all team members both in Spanish and English to understand the task that was required .
Office Manager
The Woodlands Nursing Home
Cape Coral, FL
04.2019 - 09.2019
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Payroll , Accounts Receivable
- Bad debt collection's
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Projections numbers and Budgets
- Schedule
- Payroll
Education
High School Diploma -
Truckee Meadows Community College
Reno, NVSkills
- Budget Oversight
- Strategic Planning
- Talent Development
- Market Analysis
- Fluent in both English and Spanish
- Teamwork and Collaboration
- Attention to Detail
- Organizational Skills
- MS Office /Microsoft word
- Excel / Out look Google Docs
- Quality Assurance
- Data Entry
- First Aid/CPR
- Verbal Communication
- Problem-Solving
Timeline
Office Manager
The Woodlands Nursing Home
04.2019 - 09.2019
Ambassador Lead
Amazon
Oct.2018 - Dec.2018
Dispatch Coordinator
Simmos
01.2018 - 06.2018
Manager of Business Development and Sales
Wendy's Restaurant
05.2000 - 12.2023
High School Diploma -
Truckee Meadows Community College