Adriana Galvis
Miami
Summary
Diligent server with solid background in providing exceptional customer service in high-paced environments. Effectively managed tables and collaborated with kitchen staff to ensure smooth operations and satisfied patrons. Demonstrated strong multitasking abilities and attention to detail, ensuring seamless dining experience.
Overview
3
3
years of professional experience
Work History
Front End Cashier Assistant
Costco
11.2025 - Current
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Collaborated with team members to enhance checkout procedures.
- Ensured compliance with company policies and safety standards.
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
Server
Olive Garden
07.2024 - 10.2025
- Delivered attentive, friendly table service in a fast-paced, high-volume restaurant environment
- Took accurate food and beverage orders while accommodating dietary needs and special requests
- Demonstrated strong menu knowledge to make recommendations and upsell appetizers, beverages, and desserts
- Managed multiple tables efficiently while maintaining high standards of customer satisfaction
- Processed payments accurately and handled cash, credit, and POS transactions
- Collaborated with kitchen and front-of-house staff to ensure timely and correct order delivery
- Resolved guest concerns professionally to ensure a positive dining experience
Front Desk Coordinator
The Trump Spa Doral
06.2024 - 07.2025
- Facilitated efficient phone line bookings and responded to guest inquiries to enhance customer experience.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained elevated satisfaction levels by addressing customer needs and resolving issues promptly.
- Managed financial transactions at point-of-sale, ensuring accuracy and compliance with company policies.
- Managed front desk operations, ensuring seamless guest check-ins and check-outs.
- Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
Shift leader
ChillN Nitrogen Icecream
10.2022 - 06.2024
- Supervised daily operations and ensured smooth service flow in a high volume setting
- Delivered excellent customer service following safety protocols and product preparation
- Handled POS transactions and balanced registers daily
- Maintained cleanliness and organization according to the health code compliance throughout the store.
- Trained and mentored team members on customer service best practices and operational efficiency.
- Resolved customer inquiries and complaints, fostering a positive dining experience for guests.
Education
High School Diploma -
Miami Dade College
Miami, FL 05-2029
Skills
- Multitasking
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
- Cleanliness standards
- Safe food handling
- Menu memorization
- Team collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Front End Cashier Assistant
Costco
11.2025 - Current
Server
Olive Garden
07.2024 - 10.2025
Front Desk Coordinator
The Trump Spa Doral
06.2024 - 07.2025
Shift leader
ChillN Nitrogen Icecream
10.2022 - 06.2024
High School Diploma -
Miami Dade College