Adriana Gámez
National City,CA
Summary
Driven professional with a proven track record at ARRIS Group, excelling in staff management and administrative support. Demonstrated ability to enhance operational quality by implementing staff engagement programs and streamlining accounting processes. Skilled in project coordination and fostering client relations, achieving significant improvements in customer service and operational efficiency.
Overview
12
12
years of professional experience
Work History
Recepcionist
Campco Tax
01.2024 - Current
- Corresponded with clients through email, telephone, or postal mail.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained confidentiality of information regarding clients and company.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Assistant Manager
ARRIS Group
08.2012 - 01.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Education
BBA -
Universidad Humanitas
04.2017
Skills
- Project Coordination
- File Management
- Data Entry
- Administrative Support
- Organization skills
- Expense Reporting
- Travel Arrangements
- Meeting Preparation
- Calendar Management
- Customer/Client relations
- Basic accounting
- Staff Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Recepcionist
Campco Tax
01.2024 - Current
Assistant Manager
ARRIS Group
08.2012 - 01.2022
BBA -
Universidad Humanitas
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