Adriana Gates
Fort Worth,TX
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
6
6
years of professional experience
Work History
Sales Manager
Ulta Beauty Inc.
Alliance, TX
01.2024 - Current
- Enhanced the Ulta Beauty brand through “wow” guest experiences, promoting the Ulta Beauty loyalty and guest service programs
- Recruited, onboarded, and maintained a skilled and diverse workforce to meet staffing requirements
- Ensured direct reports' regular participation in ongoing training, encompassing brand and category education, to foster continuous professional growth and enhance sales results.
- Optimized business performance through the identification of underperforming metrics and the development of effective strategies that leveraged company programs, tools, and resources.
- Planned and executed in-store events to deliver exceptional guest experiences and fostered collaboration with brand partners.
- Reviewed and analyzed our financial and operational reporting, including store visit and audit results, regularly and in a timely manner.
- Performed makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
- Supported all aspects of associate professional development, including training, providing coaching, performance reviews and individual development plans to enable continuous development and drive sales performance.
- Established strong partnerships with brands to effectively deliver on sales and service objectives.
Leader
Velvet Box
Fort Worth, Texas
01.2023 - 01.2024
- Demonstrate strong leadership skills by overseeing and directing the daily operations of the store
- Leading by example and motivating the team to achieve sales targets
- Recruiting, training and supervising a team of store associates
- Driving sales and revenue growth by implementing effective sale strategies
- Identifying opportunities for upselling
- Insuring the highest level of customer satisfaction by providing excellent customer service
- Resolving customer complaints and addressing any issues or concerns in a timely and professional manner
- Insuring the store is visually appealing and merchandise is displayed in an attractive and organized manner
- Insuring safety and security protocols are met to maintain a safe and secure store environment for customers and employees
- Taking appropriate measures to avoid theft and accidents
- Generating and analyzing sales and inventory reports and other performance metrics to identify trends, opportunities and areas of improvement
- Responsible for handling cash in store, delivering daily and weekly deposits to the bank and making sure the safe and drawer counts are correct daily
Assistant Manager
Nuevo Rancho Boutique
Fort Worth, Texas
05.2021 - 12.2021
- Managing and training new employees
- Updating inventory and prices on our website
- Keeping track of all supplies and ordering them as needed
- Working closely with the owner of the company
- Doing all deposits and taking them to the bank
Style Consultant/ Soft Lines Leader
Target
Lake Worth, Texas
10.2018 - 04.2021
- I was responsible for managing all aspects of soft lines within my assigned area
- I built relationships with my team members and customers as well as provided them with top-notch customer service
- Created and implemented store plans that are tailored to meet each individual store's objectives, (i.e., sales promotions, new product launches, and seasonal promotions)
- In the department that I “owned”, I would do all merchandising, floor plans, freight and advertising for my department
- Focused on my sales goals
- Greeted all customers and helped with anything they may have needed
- Did lots of cashiering and would help with any department from grocery to electronics
- Had a leadership role for all of the fourth quarter
- I managed, scheduled and trained new and current employees at that time
Key Holder/Sales Associate
Catherine’s
Lake Worth, Texas
03.2018 - 02.2019
- Provide customer service at the front end of the store
- Operated the cash register and maintained a clean and organized sales floor
- Assisted customers with fitting room needs, as well as maintaining the fitting room area
- Ensured that all merchandise was properly displayed and priced
- Assisted customers with returns and exchanges
Education
High School Diploma -
Skills
- Strong leadership skills
- Motivating and leading a team
- Upselling techniques
- Excellent customer service
- Resolving customer complaints
- Visual merchandising
- Store safety and security protocols
- Sales and inventory analysis
- Cash handling and banking
- Managing and training employees
- Inventory management
- Building relationships with team members and customers
- Store planning and promotions
- Performance Management
References
References available upon request.
Timeline
Sales Manager
Ulta Beauty Inc.
01.2024 - Current
Leader
Velvet Box
01.2023 - 01.2024
Assistant Manager
Nuevo Rancho Boutique
05.2021 - 12.2021
Style Consultant/ Soft Lines Leader
Target
10.2018 - 04.2021
Key Holder/Sales Associate
Catherine’s
03.2018 - 02.2019