Adriana Gay
Irvine
Summary
Accomplished Senior Patient Care Coordinator with a proven track record at Providence Health & Services, enhancing healthcare management and patient care through effective scheduling coordination and creative problem-solving. Skilled in healthcare operations and fostering exceptional customer service, significantly improved appointment efficiency and inter-team communication. Demonstrates critical thinking and attention to detail, ensuring seamless patient experiences and operational excellence.
Overview
21
21
years of professional experience
Work History
Senior Patient Care Coordinator/Procedure Scheduler
Providence Health & Services
03.2010 - 08.2024
- Streamlined appointment scheduling for increased efficiency and reduced wait times.
- Enhanced communication between healthcare providers and patients, ensuring timely delivery of test results and updates.
- Collaborated closely with physicians regarding treatment plans, ensuring continuity of care and seamless transition between care providers.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
- Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
- Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
- Facilitated problem-solving among team members to address complex issues related to patient care coordination effectively.
Front Office Lead
Tri Star Medical Group
08.2003 - 07.2005
- Provided exceptional customer service by greeting guests warmly, answering questions knowledgeably, and handling requests efficiently.
- Collect patient and client documents and information upon referral.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Oversaw daily front office operations, delegating tasks as necessary to maintain an efficient workflow.
- Developed strong relationships with vendors, ensuring timely delivery of supplies and services needed for optimal front office performance.
Education
GED -
Santa Ana College
Santa Ana, CA10-2000
Skills
- Healthcare management
- Scheduling coordination
- Compliance monitoring
- Customer service
- Attention to detail
- Multitasking
- Critical thinking skills
- Creative problem solving
- Office administration
- Patient registration
- Medical terminology
- Patient records management
- Epic super user
- Insurance verification
- Healthcare operations
Languages
Spanish
Full Professional
Timeline
Senior Patient Care Coordinator/Procedure Scheduler
Providence Health & Services
03.2010 - 08.2024
Front Office Lead
Tri Star Medical Group
08.2003 - 07.2005
GED -
Santa Ana College
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