Adriana Gedeon
Bartow,FL
Summary
Proven problem solver and team collaborator with a track record of success at DEO. Enhanced customer loyalty through empathetic service and effective dispute resolution. Leveraged strong work ethic and excellent communication skills to significantly improve patient and customer experiences. Demonstrated adaptability and commitment to continual learning, leading to professional achievements.
Overview
15
15
years of professional experience
Work History
Sykes
Customer Service Rep
Lakeland, FL
12.2019 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
Nursing Assistant
Brookedale Senior Living
Winter Haven, FL
04.2010 - 12.2019
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Customer Service Representative
DEO
Orlando, FL
05.2011 - 09.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - Cultural Studies
Penn Foster Career School
Scranton, PA07.2020
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Sykes
Customer Service Rep
12.2019 - Current
Customer Service Representative
DEO
05.2011 - 09.2013
Nursing Assistant
Brookedale Senior Living
04.2010 - 12.2019
High School Diploma - Cultural Studies
Penn Foster Career School