Adriana Gonzalez
Buffalo,NY
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
13
13
years of professional experience
Work History
Home Care Provider
Help At Your Home
01.2019 - Current
- Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
- Facilitated recovery by assisting patients with physical therapy exercises and mobility support.
- Promoted a safe home environment for patients by identifying potential hazards and implementing necessary adjustments.
- Maintained accurate patient records, documenting daily activities, progress, and any changes in health conditions.
Receptionist
Council Opticians
02.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
Receptionist
Ross Eye Institute
01.2020 - 01.2023
- Helped patients complete necessary medical forms and documentation.
- Taking care of walk in patient with emergencies and a full office.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Assisted in billing processes, ensuring accurate records and timely payments from insurance companies and patients.
Customer Servicer Representative
SYKES
03.2016 - 11.2019
- Promptly responded to inquiries and requests from prospective customers.
- Helped improve customer satisfaction by translating customer paperwork and company documentation.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Monitored system performance to identify potential issues.
Mortgage Customer Service Representative
Capital Management
03.2013 - 05.2016
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
- Enhanced borrower retention with proactive communication and follow-up on loan status updates.
- Reduced customer complaints by providing clear explanations of complex mortgage concepts and terminology.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
Account Representative
Rent A Center
02.2011 - 01.2013
- Boosted client satisfaction by maintaining excellent communication and promptly addressing concerns.
- Exceeded sales targets through consistent follow-ups and relationship-building with clients.
- Expanded customer base by conducting market research and identifying potential leads.
- Streamlined account management processes to improve efficiency and reduce errors.
Education
High School Diploma -
Grover Cleveland High School
Buffalo, NY06.2007
Skills
- Multitasking
- Bilingual
- Work under pressure
- Friendly
- Energetic
- Teamwork and Collaboration
- Adaptable and Flexible
- Staff Leadership
- Compassionate Care
Timeline
Receptionist
Council Opticians
02.2023 - 12.2023
Receptionist
Ross Eye Institute
01.2020 - 01.2023
Home Care Provider
Help At Your Home
01.2019 - Current
Customer Servicer Representative
SYKES
03.2016 - 11.2019
Mortgage Customer Service Representative
Capital Management
03.2013 - 05.2016
Account Representative
Rent A Center
02.2011 - 01.2013
High School Diploma -
Grover Cleveland High School