ADRIANA Gonzalez
Draper
Summary
Goal-driven individual with a proven track record of excelling in every job role, which has enabled significant career advancement. Knowledgeable in immigration law and applications as well as office management. Detail orientated team player who is passionate about empowering colleagues and customers to reach their goal. Always open to learning new fields and strengthening skills necessary to excel in any role.
Overview
8
8
years of professional experience
Work History
Sales Associate/Front Desk Assistant
Murray Glass
10.2021 - 01.2023
- Responded promptly to customer inquires via phone, email, and in-store interactions.
- Prepared purchase orders using Quickbooks, and ensuring accurate data entry by reviewing order history.
- Maintained consistent communication with suppliers to ensure overall success with customers.
- Evaluated vendor performance, ensuring compliance with company standards and expectations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to improve overall performance, sharing best practices, and offering support as needed.
Retail Sales Associate
ADVANCED DISPLAYS
08.2021 - 10.2021
- Greeted customers and helped promote special offers, product, and services boosting sales conversion rates.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Assisted in managing inventory counts and restocking merchandise as needed.
- Ensuring accuracy in our stock management processes.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Project Manager
CABALLERO LAW FIRM, PC
02.2021 - 07.2021
- Planned, designed, and managed timelines for various immigration applications.
- Processed and uploaded incoming mail and correspondence to digital filing system.
- Successfully managed approximately 30 immigration cases.
- Provided exceptional customer service through prompt response times on all forms of communication including phone calls, emails, or face-to-face interactions.
- Coordinated client meetings by scheduling appointments, preparing meeting materials, and maintaining a professional environment.
- Drafted legal documents for attorney review.
- Collaborated with other team members to improve communication and workflow within the firm.
Senior Case Manager
Wilner & O'Reilly
11.2020 - 02.2021
- Managed a high volume of cases of approximately 60+ while maintaining attention to detail and meeting deadlines.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving legal procedures or new information.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Provided exceptional administrative support to attorneys, drafting correspondence and maintaining organized filing systems.
- Maintained comprehensive knowledge of USCIS forms and requirements on applications to ensure overall success.
- Identified and proposed new strategies to expedite case processing times through strategic planning.
Office Manager
Wilner & O'Reilly
05.2019 - 11.2020
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow of each department. Approximately 15-20 employees.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Delivered performance reviews, recommending additional training or advancements.
Case Manager
Wilner & O'Reilly
11.2016 - 05.2019
- Assisted attorneys in managing high volume cases, preparing and ensuring timely completion of applications and deadlines.
- Supported attorney with photocopying, scanning, and assembling relevant documentation for meetings and court appearances.
- Developed expertise in immigration family-based petitions.
- Conducted interviews with clients to gather essential information for case preparation.
- Acted as a liaison by contacting government agencies to obtain essential documentation.
- Monitored the progress of cases keeping clients informed about updates or changes as needed.
- Maintained strict confidentiality while handling sensitive client information.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Ensured accuracy of filed documents through regular file audits.
Receptionist
Wilner & O'Reilly
09.2014 - 11.2016
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, filing and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled assignments independently with good judgement and critical thinking skills.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
TAYLORSVILLE HIGH SCHOOL
Salt Lake City, UT2013
Some College (No Degree) -
Salt Lake Community College
Salt Lake City, UTSkills
- Sales Development
- Goal-Oriented
- Verbal/Written Communication
- Strategic Planning
- Teamwork and Collaboration
- Problem-Solving Skills
- Multi-Tasking Strength
- Time Management
- Interpersonal skills
- Attention to detail
- Case Management
- Legal Writing
Accomplishments
- Created comprehensive training materials at Wilner & O'Reilly, with several resources adopted as official office documentation to support staff development and operational consistency.
- Increased profit in everyday transactions and improved customer engagement by introducing a new software at Murray Glass, leading to a significant rise in positive business reviews.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate/Front Desk Assistant
Murray Glass
10.2021 - 01.2023
Retail Sales Associate
ADVANCED DISPLAYS
08.2021 - 10.2021
Project Manager
CABALLERO LAW FIRM, PC
02.2021 - 07.2021
Senior Case Manager
Wilner & O'Reilly
11.2020 - 02.2021
Office Manager
Wilner & O'Reilly
05.2019 - 11.2020
Case Manager
Wilner & O'Reilly
11.2016 - 05.2019
Receptionist
Wilner & O'Reilly
09.2014 - 11.2016
High School Diploma -
TAYLORSVILLE HIGH SCHOOL
Some College (No Degree) -
Salt Lake Community College