Summary
Overview
Work History
Education
Skills
Timeline
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Adriana Gonzalez

Jersey City,NJ

Summary

Dynamic professional with a proven track record at UNIQLO, enhancing customer satisfaction through complex problem-solving and exceptional service. Skilled in inventory management and stakeholder communication, I leverage strong leadership qualities to drive engagement and brand visibility. Committed to delivering results while maintaining attention to detail in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Associate

UNIQLO
02.2023 - Current
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced brand visibility, orchestrating participation in industry events and conferences.

Desk Assistant

Kean University
09.2022 - 12.2022
  • Greeted guests in with friendliness and professionalism.
  • Provided exceptional customer service, addressing inquiries promptly and professionally.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Managed incoming calls and directed them to appropriate departments for timely resolutions.

Education

Bachelor of Science - Psychology

Kean University
Union, NJ
05-2026

Skills

  • Customer service
  • Time management
  • Attention to detail
  • Computer skills
  • Complex Problem-solving
  • Leadership qualities

Timeline

Associate

UNIQLO
02.2023 - Current

Desk Assistant

Kean University
09.2022 - 12.2022

Bachelor of Science - Psychology

Kean University

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Adriana Gonzalez