Adriana Gordillo Gonzalez
Chicago,IL
Summary
Dynamic Assistant General Manager with a proven track record in Chicago. Strong client relationships, driving business growth through innovative strategies that increased revenue and enhanced customer satisfaction.
Overview
18
18
years of professional experience
Work History
General Manager
Tanta Chicago
Chicago, IL
03.2024 - 10.2025
- Directed daily operations and ensured efficient workflow in a busy restaurant environment.
- Managed staff scheduling and training for seamless service and team performance.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Tracked monthly sales to generate reports for business development planning.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Designed sales and service strategies to improve revenue and retention.
- Prepared staff work schedules and assigned team members to specific duties.
- Implemented successful business strategies to increase revenue and target new markets.
Asssistant General Manager
Aikana
Chicago, IL
01.2022 - 12.2023
- Oversaw daily restaurant operations to ensure smooth service and customer satisfaction.
- Managed staff scheduling and training to maintain adequate coverage and performance standards..
- Coordinated special events and private functions, ensuring seamless execution from planning to delivery.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Managed daily operations of the store, including scheduling and supervising staff.
- Helped team develop specialized projects, events and promotions.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Met business targets with streamlined operations strategies.
- Created promotional campaigns to increase store traffic and generate revenue.
- Organized special events such as promotions or fundraisers to drive business growth.
- Led staff training sessions to improve service quality and operational skills.
Assistant General Manager
Chicago Firehouse Restaurant
Chicago, IL
06.2018 - 08.2021
- Managed daily restaurant operations and staff scheduling for efficient service.
- Trained and developed team members to improve customer service skills.
- Implemented inventory control processes to ensure optimal stock levels.
- Oversaw compliance with health and safety regulations in food handling.
- Analyzed customer feedback to refine menu offerings and dining experience.
- Collaborated with management to establish operational policies and procedures.
Manager
Frontera Grill
Chicago, IL
01.2008 - 05.2018
- Managed team schedules to optimize workflow and resource allocation.
- Collaborated with departments to streamline operational processes and improve efficiency.
- Assisted in developing training materials for new staff onboarding and development.
- Coordinated meetings to discuss project updates and address team concerns.
- Implemented feedback mechanisms to gather input from team members on operations.
- Facilitated communication between management and staff for smoother operations.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented process improvements, resultingin an increase in operational efficiency.
Education
Some College (No Degree) -
DePaul University
Chicago, ILSkills
- Staff training
- Customer service
- Operational efficiency
- Team building
- Conflict resolution
- Business development
- Policy/program development
- Staff management
- Performance improvement
- Cost reductions
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
General Manager
Tanta Chicago
03.2024 - 10.2025
Asssistant General Manager
Aikana
01.2022 - 12.2023
Assistant General Manager
Chicago Firehouse Restaurant
06.2018 - 08.2021
Manager
Frontera Grill
01.2008 - 05.2018
Some College (No Degree) -
DePaul University