Adriana Gronbach

Managed calendar, schedule Zoom meetings.

• Managed filing system, entered data and completed other clerical tasks.
• Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
• Handled confidential and sensitive information with discretion and tact.
• Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Handled scheduling for executive's calendar and prepared meeting agenda and materials.

• Hired and cross-trained staff members for various event-specific functions and assessed employees' understanding of associated processes and procedures.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Selected and ordered refreshments, decor and event materials for about 200 attendees.
• Coordinated florists, photographers, and musicians for events.
• Utilized job-related software to create standard guidelines, calendars and budgets for each event.
• Delivered prompt payment for event vendors, venues, staff and transportation providers.
• Coordinated transportation and parking arrangements for guests and vendors.
• Trained and supervised event staff to complete tasks on time.
• Produced concept plans for high-profile corporate meetings and events.
• Implemented contingency plans to address last-minute changes or unforeseen events.
• Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
• Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
• Researched and identified new vendors and suppliers to obtain competitive pricing.
• Developed creative themes for events and created related activities to engage attendees.
• Utilized social media to promote events and increase attendance.
• Oversaw event registration process by collecting and tracking attendee information.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Created new employee handbook, IT policies and disaster recovery procedures.
• Designed office space and worked with construction and utility contractors.
• Updated reports, managed accounts, and generated reports for company database.
• Planned and executed company events such as year-end holiday party, meetings and staff mixers to promote office morale and cohesion.
• Resolved financial discrepancies and customer billing issues with timely attention. Used Stripe to produce monthly invoices, reports, and other deliverables.
• Improved office operations by automating client correspondence, record tracking and data communications.
• Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Created reports, presentations and other materials for executive staff.
• Organized and updated databases, records and other information resources.
• Identified opportunities to streamline processes and improve office operations and efficiency.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Created organized filing system to manage department documents.
• Coordinated with cross-functional teams to improve structure sustainability and design.
• Acted as professional liaison between tenants and personnel in management office.
• Processed rent collection invoices, billing, and other charges in accordance with tenant lease agreements.
• Maintained positive relationships with tenants and vendors by using active listening and effective interpersonal talents.
• Supervised daily operations of property in accordance with corporate policies and procedures.
• Kept case files updated, accurate and aligned with requirements.
• Facilitated community outreach to expand participation and support.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Answered high volume of phone calls and email inquiries.
• Organized and coordinated conferences and monthly meetings.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Handled confidential and sensitive information with discretion and tact.

• Processed travel expenses and reimbursements for 4 Attorney partners and senior management.
• Screened calls and about 100 emails and initiated actions to respond or direct messages for managers.
• Answered phone calls and email inquiries.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Used advanced software to prepare documents, reports, and presentations.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Handled confidential and sensitive information with discretion and tact.
• Filed paperwork and organized computer-based information.
• Updated and maintained confidential databases and records.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Answered multi-line phone system and enthusiastically greeted callers.
• Collected room deposits, fees, and payments.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Took reservations over phone, in person, and via computer for guests and provided confirmation information.
• Maintained clean and organized front desk areas to uphold polished company image.
• Liaised with housekeeping staff to verify service and maintenance of hotel standards.
• Promoted hotel brand's loyalty program via social media, email and direct mail.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Kept accounts in balance and ran daily reports to verify totals.

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Promptly responded to inquiries and requests from prospective customers.
• Greeted and checked in passengers to the Airport Business, Senator and First Class Lounges.
• Assisted Senior passengers and unattended children in the airline designated waiting rooms.
• Provided customers with information on routes, timetables or concourses.

• Attended workshops to learn about student motivation and engaging learning activities.
• Developed activities and integrated technology to diversify instruction.
• Educated students in basics of English grammar and conversational speaking.
• Gave one-on-one attention to each student while maintaining overall focus on entire group.
• Adopted new technologies and online platforms to facilitate student learning.
• Created and delivered engaging lesson plans to accommodate different learning styles.
• Set assessments to measure student progress and identify growth opportunities.
• Assigned lessons and corrected homework.
• Personalized instruction based on needs, interests and capabilities of individual students.
• Developed and taught ESL curriculum to improve students' conversational abilities.