Adriana Gutierrez
Winchester,California
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
15
15
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
07.2015 - 11.2020
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Placed packages and letters in mailboxes.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Picked up outgoing mail from letter boxes and in person from customers.
- Worked closely with other employees in mail office and handled various administrative tasks.
- Collected money for postage due and cash on delivery fees.
- Planned and cased mail in sequence of delivery for designated route.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Distributed mail on foot to residences and businesses, delivering to approximately 12,000 customers per shift.
Sales and Service Specialist
United States Postal Service, USPS
08.2007 - 12.2009
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Researched client requests to create best possible solutions for diverse needs.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Mail Processing Clerk
United States Postal Service, USPS
05.2006 - 08.2007
- Used automated mail processing equipment to sort and collate mail.
- Proved successful working within tight deadlines and a fast-paced environment.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Set up automated mail-processing systems to maintain smooth sorting operations.
Education
High School Diploma -
Cheyenne High School
North Las Vegas, NV05.2003
Skills
- Cargo Handling
- Customer Satisfaction
- Proficiency in Portable Scanners
- Office Cleaning
- Product Inventories
- Compliance Requirements
- Supply Management
- Learning Strategies
- Effective Customer Communication
- Public Relations
- Resolving Shipping and Delivery Problems
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
City Carrier
United States Postal Service, USPS
07.2015 - 11.2020
Sales and Service Specialist
United States Postal Service, USPS
08.2007 - 12.2009
Mail Processing Clerk
United States Postal Service, USPS
05.2006 - 08.2007
High School Diploma -
Cheyenne High School