Adriana Guzman
Orange,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Patient Services Specialist
St Jude Medical Center
01.2023 - Current
- Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
- Consistently maintained confidentiality of sensitive information in accordance with regulatory guidelines to protect privacy rights of all parties involved in care provision process.
- Resolved complex billing issues effectively, minimizing financial stress on patients while maximizing revenue collection for the practice.
- Accurately verified insurance eligibility for each patient visit to prevent treatment delays due to coverage issues.
- Trained new Patient Services Specialists, resulting in increased department productivity and accuracy.
- Collaborated with healthcare providers to ensure timely delivery of test results and care plans.
Medical Receptionist
Fullerton Physical Therapy & Sports Care
05.2022 - 02.2023
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
Server
Red Robin
03.2021 - 08.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Criminal Justice
Fullerton College
Fullerton, CAHigh School Diploma -
Sonora High School
La Habra, CA05.2020
Skills
- Organizational Skills
- Team Collaboration
- Telephone Etiquette
- Customer Service
- Time Management
- Conflict Resolution
- Medical Terminology
- Resourcefulness
- Adaptability and Flexibility
- Computer Proficiency
- Patient Confidentiality
- Empathy and Compassion
- Attention to Detail
- Stress Management
- Professionalism
- Insurance Verification
- Reception Management
- HIPAA Compliance
- Patient Intake
- Medical Insurance
- Registration and Scheduling
- Appointment Scheduling
Timeline
Patient Services Specialist
St Jude Medical Center
01.2023 - Current
Medical Receptionist
Fullerton Physical Therapy & Sports Care
05.2022 - 02.2023
Server
Red Robin
03.2021 - 08.2022
Criminal Justice
Fullerton College
High School Diploma -
Sonora High School