Adriana Guzman
Brighton,CO
Summary
I am an ambitious individual with a positive career progression outlook. My broadened spectrum allows me to bring and use new ideas to any environment I take part in to make mine and my teammates' workflow more lean and efficient.
Overview
8
8
years of professional experience
Work History
Lead
Denver International Airport
Denver, CO
10.2023 - Current
- Provide wayfinding and customer services to the general public,and pushing high volumes of traffic in an 8 hr time period, (32K-50K passengers) to balance out checkpoints
- Manage the queue systems at each of the TSA security checkpoints including verification of appropriate credentials prior to entering into the queue systems
- Checkpoint Diverting. Maintain equal utilization of all TSA security checkpoints by diverting passengers to the checkpoints with the lowest wait time, being mindful of passenger walk times required to move from one location to another Data Metrics.
- Log and report checkpoint data metrics to include checkpoint wait times, available screening lanes, travel document check positions, and other checkpoint data
- Manage line systems that extend beyond the queues
- Ensure customers access the appropriate queue system (i.e. Premium, General, Registered Traveler, Employee, Crew, Pre-Check, etc.)
- Maintain stanchion inventory by providing routine maintenance
- Reports security threats, fires, acts of vandalism, theft, illegal entry, and any other unauthorized or irregular activity to the airport management
- Assist customers in finding appropriately designated areas in the event of an evacuation or emergency
Supervisor
Hard Rock Casino
Immokalee, FL
03.2022 - 05.2023
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Tracked progress on all events and provided timely feedback to staff members.
- Organized special events such as cash events, cash drawings, and car drawings for patrons.
- Helped with high volume patron sign ups, for first time memberships.
CNC Machinist
Arthrex Medical Manufacturing
Ave Maria, FL
08.2016 - 08.2021
- Read and interpret blueprints, skhes, drawings, manuals, specifications or sample part to determine dimensions and tolerances of finished workpiece.
- Set up and operate CNC machines to perform tasks such as drilling, milling, turning, and grinding.
- Monitor CNC machine operations to detect malfunctions or out-of-tolerance machining and adjust machine controls as necessary.
- Calculate dimensions and tolerance using knowledge of mathematics and instruments such as micrometers or vernier calipers.
- Maintain records of approved and defective units or final products.
- Make adjustments to the machine feed rate, speed and depth of cut for each project.
- Verify conformance of finished workpiece to specifications by measuring with appropriate instruments.
- Test completed workpieces for quality control purposes prior to shipment.
- Ensure that safety procedures are followed while operating the CNC Machinery.
- High volume production (1K pieces or more)
Education
GED -
University of Rio Grande/Rio Grande Community College
Rio Grande City, TX11-2010
CNA -
Advanced Medical Training And Technology
Fort Smith, ARSkills
- Customer Segmentation
- Promotional planning
- Scheduling
- Client Needs Assessment
- Promotions planning skills
- Operations Management
- Goal-Oriented
- Process Monitoring and Improvement
- Employee Motivation
- Call Management
- Appointment Scheduling
- Paperwork Processing
- Inbound and Outbound Calling
- Data Collection
- Account updating
- Report Generation
- Product Knowledge
- Data Entry
- Call triaging
- Communication Systems
Timeline
Lead
Denver International Airport
10.2023 - Current
Supervisor
Hard Rock Casino
03.2022 - 05.2023
CNC Machinist
Arthrex Medical Manufacturing
08.2016 - 08.2021
GED -
University of Rio Grande/Rio Grande Community College
CNA -
Advanced Medical Training And Technology