Adriana Guzman
Spring,TX
Summary
Detail-oriented and bilingual Administrative Support Professional with experience in customer service, scheduling, invoicing, document management, and team collaboration. Adept at streamlining office operations, managing records, and providing exceptional client support. Passionate about contributing to a positive workplace culture and eager to bring organizational and communication skills to a growing company. Willing to relocate to: Spring, TX - Shenandoah, TX - The Woodlands, TX - Conroe, TX
Overview
10
10
years of professional experience
Work History
Administrative Assistant
Guzman's Plumbing
03.2016 - Current
- Prepared and edited correspondence, reports, presentations, and other documents as needed.
- Managed and maintained executive calendars, scheduling appointments, meetings, and travel arrangements.
- Maintained office supplies inventory by anticipating needs and placing orders in a timely manner.
- Created efficient filing systems both electronically and physically to ensure easy retrieval of important documents.
- Managed expense reports for executives by accurately tracking receipts, reconciling expenses, and submitting reimbursement requests in a timely manner.
- Handled sensitive information with utmost confidentiality while maintaining data integrity at all times.
- Managed and updated company databases, ensuring accuracy and completeness of information.
- Assisted in the preparation of financial reports by gathering data, performing calculations, and creating visual presentations.
Retail Sales Associate
Marshall
08.2021 - 01.2023
- Interacted with approximately 60+ customers daily, building strong customer base through providing personalized product guidance, resolving issues, following up on purchases, and opening new accounts.
- Drove sales through upselling products based on customer's past purchases and preferences.
- Assisted in marketing efforts while building rapport with customers by inviting them to special store events.
- Performed daily department tasks including stocking, creating merchandise displays, remerchandising, pricing markdowns, transferring merchandise, inventory control, and processing transactions.
- Provided comprehensive follow-up, often going between customer and vendors to resolve issues, and tailoring resolutions to meet customer needs.
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories in addition to large furniture items.
- Displayed a high degree of integrity, trustworthiness and professionalism at all times.
Sales Associate
New York & Company
05.2019 - 08.2020
- Greeted guests, answered product questions and convert to sales in women's fashion apparel and accessories.
- Achieved a 42% increase in sales over the past year by building customer loyalty through fostering stronger relationships.
- Handled customer-service including POS, sales, and inventory management.
- Responsible for seasonal updates to product displays, sample selections, and window design.
- Tested and implemented selling steps process to increase walk-in conversions by 20%.
- Actively promoted teamwork, leading by example and taking initiative to assist others.
Education
Bachelor’s - Business Administration
Sam Houston State University
Huntsville, TX05.2016
Associate in Arts (AA) - undefined
Lone Star College
Houston, TX05.2014
Skills
- Bilingual
- Invoice Processing
- Administrative Support
- Critical Thinking
- Account reconciliation
- Technical Support
- Attention to Details
- Customer Relations
- Microsoft Office
- Communication Skills
- Time management
- Advanced MS Office Suite Knowledge
- Microsoft Excel
Timeline
Retail Sales Associate
Marshall
08.2021 - 01.2023
Sales Associate
New York & Company
05.2019 - 08.2020
Administrative Assistant
Guzman's Plumbing
03.2016 - Current
Associate in Arts (AA) - undefined
Lone Star College
Bachelor’s - Business Administration
Sam Houston State University