Adriana Guzman Santos
Sylmar,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
The Help Group
08.2022 - Current
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Assisted special need students with achieving goals.
After-School Program Leader
ARC
08.2020 - 06.2022
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Planned, arranged and led field trips to location to allow for discovery learning.
- Created fun, age-appropriate activities for school-age children.
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
Customer Service Representative /Receptionist Administrator
Sr.Banitos Inc
12.2016 - 01.2020
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Cal Burke High School
Panorama City 2015
Skills
- Classroom Management
- Materials Preparation
- Progress Reporting
- Call Flow Maximization
- Call Center Experience
- Problem Solving
- Multitasking
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Teacher's Assistant
The Help Group
08.2022 - Current
After-School Program Leader
ARC
08.2020 - 06.2022
Customer Service Representative /Receptionist Administrator
Sr.Banitos Inc
12.2016 - 01.2020
High School Diploma -
Cal Burke High School
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