Adriana G. Velasco
Coconut Creek,FL
Summary
Attentive Hostess with a proven ability to facilitate operational efficiency and meet challenging requirements. Highly organized and proactive in multitasking. Strong problem-solving and decision-making skills. Committed to continuous learning for organizational success.
Overview
4
4
years of professional experience
Work History
Hostess / Take Out
Angelo Elia Pizza, Bar, Tapas
Delray Beach, FL
06.2021 - 10.2024
- Guided newcomers through organizational guidelines, methods, and venue arrangement
- Managed restaurant floor plan using POS system
- Handled scheduling, confirmation, and cancellation of reservations via outbound and incoming calls
- Supported waitstaff during peak hours by managing customer requests.
- Maintained professional communication to ensure positive guest experiences
- Kept detailed records of sales activities
- Handled payments swiftly ensuring transaction accuracy
- Managed timely and accurate order fulfillment across multiple platforms
- Organized and maintained filing systems for documents and records to improve document management and organization.
- Assisted in the preparation of reports, presentations and correspondence.
- Processed incoming mail, including sorting, distributing, and responding when necessary.
- Developed positive relationships with internal customers through effective communication technique
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
Hostess
Chops Lobster Bar
Boca Raton, FL
02.2021 - 09.2021
- Enhanced guest flow efficiency with real-time POS monitoring
- Managed in-person interactions with patrons and answered phone calls regarding reservations, cancellations, scheduling, etc.
- Enhance sanitization standards by coordinating regular upkeep of dining essentials
- Communicated reservation status and estimated waits to patrons.
- Greeted guests warmly upon arrival, seating them promptly.
Education
Diploma -
Boca Raton Community High School
Boca Raton01.2021
Skills
- Bi-Lingual (Spanish)
- Proficient with Microsoft Office Tools
- Organized
- Customer service
- Leadership
- Data Entry
- Computer Skills
- Sales Reporting
- Food safety understanding
- Customer Loyalty Development
- Food-service hosting
- Cross-training
- Exceptional communication
Timeline
Hostess / Take Out
Angelo Elia Pizza, Bar, Tapas
06.2021 - 10.2024
Hostess
Chops Lobster Bar
02.2021 - 09.2021
Diploma -
Boca Raton Community High School
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