Adriana Hayes
Powder Springs,GA
Summary
Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Diligent Desired Position with solid background in forklift operation, effectively managing material handling and warehouse logistics. Proven track record of maintaining safety standards and ensuring efficient workflow. Demonstrated ability in operating various forklift models and adhering to safety protocols.
Professional operator with strong experience in material handling and warehouse operations. Skilled in safely maneuvering forklifts, managing inventory, and loading/unloading goods. Reliable team collaborator focused on achieving results and adapting to changing needs. Recognized for attention to safety protocols and effective communication skills.
Experienced with operating forklifts in fast-paced environments, ensuring smooth material handling and efficient operations. Delivers consistent performance by maintaining equipment and adhering to safety guidelines. Knowledge of warehouse management and logistics coordination.
Overview
19
19
years of professional experience
Work History
Forklift Operator
Atlanta Wheels & Accessories
Marietta Ga
06.2023 - Current
- Demonstrated versatility in operating various types of forklifts, including sit-down, stand-up, and reach varieties, to accommodate different warehouse layouts and requirements.
- Coordinated with supervisors to prioritize tasks, ensuring the most urgent shipments were processed first.
- Minimized product damage through careful maneuvering and transporting of fragile items.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Assisted in training new employees on safe forklift operation, contributing to a stronger workforce.
- Communicated with floor managers to determine merchandise placement.
- Enhanced workplace safety by diligently inspecting forklifts before each shift and reporting any issues promptly.
- Maintained optimal inventory levels with precise forklift operation and proper storage techniques.
- Ensured timely delivery of products by accurately picking orders from storage areas.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
CNA/Med Tech
Jas Links Healthcare
Duluth, GA
11.2017 - Current
- Work setting, treat patients, educate patients and the public about various medical conditions, and provide advice and emotional support to patients' family members.
Forklift Operator
The Part House
Austell, GA
06.2018 - 12.2024
- Operated forklifts to transport materials efficiently within warehouse environment.
- Conducted routine inspections of equipment to ensure safety and compliance standards.
- Collaborated with team members to optimize loading and unloading processes.
- Assisted in inventory management by accurately tracking stock levels using warehouse management systems.
- Trained new operators on safety protocols and proper equipment handling techniques.
- Implemented improved processes to reduce material handling time and enhance workflow efficiency.
- Led safety meetings to promote best practices and maintain a safe work environment for all staff.
- Monitored performance metrics to identify areas for operational improvements and increased productivity.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Transported goods between warehouse locations according to shipment and storage needs.
- Operated forklift in compliance with OSHA guidelines and organizational policies.
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Maneuvered forklift safely using appropriate load rates and maintaining clear visibility of work areas.
- Collaborated with team members to complete tasks quickly and increase overall productivity.
Package Handler supervisor
FedEx
Lithia Springs, GA
02.2015 - 03.2024
- Made sure everyone got they packages off the belt and onto the truck and taking out if there was a problem coming back to the station they would call me
Customer Service Associate
Home Health Care
Hiram, GA
01.2014 - 01.2019
- Work setting, treat patients, educate patients and the public about various medical conditions, and provide advice and emotional support to patients' family members.
CNA/Med Tech
Comfort Keepers
Hiram, GA
02.2014 - 08.2018
- Work setting, treat patients, educate patients and the public about various medical conditions, and provide advice and emotional support to patients' family members.
Customer Service Agent
Teletech
Englewood, CO
01.2012 - 01.2013
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
Tech Support
New Corp
Sterling, VA
01.2011 - 01.2012
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
- Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
Customer Service
Gobel Tel Link
Marietta, GA
01.2007 - 01.2010
- Assist the customers with park information
- Handle any and all customer disputes
- Take payment when necessary
- Make team members schedule
Education
Business Management / Medical - undefined
Javelin Technical College
07.2011
High School Diploma - undefined
McEachern high school
05.2007
Skills
CUSTOMER SERVICE (10 years)
English
Class B
Van Driver
Driving Experience
Box Truck Experience
Delivery Driver Experience
Load & Unload
Order Entry
Commercial driving
Medication administration
Microsoft Office
Business Management
Technical Support
Laundry
Caregiving
Hospital Experience
Data Entry
Pallet Jack
Shuttle Driving
Home Care
Medical Records
Computer Operation
Computer Skills
Senior care
Hospital experience
Customer service
Medical records
Care plans
Driving
Sales
Communication skills
Computer skills
Moving
Forklift operation
Loading and unloading
Shipping and receiving
Team player
Warehouse operations
Warehouse safety
Material handling
General laborer
Teamwork and collaboration
Order picking
Order picking and processing
Palletizing
Materials handling
Punctual and reliable
Safe driver
Problem-solving
Material packaging
Shipping and receiving expert
Heavy equipment operations
Storage and organization
Lift equipment operation
Heavy equipment operation
OSHA workplace safety
Materials movement
Workplace cleanliness
Shipment processing
Inventory staging
Inventory counts
Product inspection
Dock operations
Hand-eye coordination
Equipment operations
Inventory control
Materials transport
Equipment operation
Equipment inspections
Warehouse management
Stock rotation
Pallet construction
Warehouse management systems
Pallet stacking
Warehouse picking
Staging and sorting
Product staging
Forklift maintenance
Inventory reporting
Warehouse best practices
Material sourcing and distribution
RF scanner
Dock work
Supply chain and inventory management
Communication and presentation
Bill of lading
Incident logging
Record keeping
Quality control
Heavy lifting
Issue troubleshooting
RFID readers
RFID tracking
Customer focused
First aid certified
Verbal and written communication
CPR training
Lifts up to number pounds
Production scheduling
Shipping documentation
Assembly line experience
Customer Service-oriented
Heavy industrial equipment
Equipment maintenance
Work Planning and Prioritization
Hazardous materials handling
Timeline
Forklift Operator
Atlanta Wheels & Accessories
06.2023 - Current
Forklift Operator
The Part House
06.2018 - 12.2024
CNA/Med Tech
Jas Links Healthcare
11.2017 - Current
Package Handler supervisor
FedEx
02.2015 - 03.2024
CNA/Med Tech
Comfort Keepers
02.2014 - 08.2018
Customer Service Associate
Home Health Care
01.2014 - 01.2019
Customer Service Agent
Teletech
01.2012 - 01.2013
Tech Support
New Corp
01.2011 - 01.2012
Customer Service
Gobel Tel Link
01.2007 - 01.2010
Business Management / Medical - undefined
Javelin Technical College
High School Diploma - undefined
McEachern high school