Summary
Overview
Work History
Skills
Timeline
Generic

ADRIANA HENDERSON

Montgomery,AL

Summary

Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.

Overview

5
5
years of professional experience

Work History

Medical Assistant

Health Services Inc
Montgomery, AL
12.2023 - Current
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.

Customer Service Representative

Cigna
MONTGOMERY, AL
01.2023 - 02.2024
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Set up and activated customer accounts.
  • Educated customers on special pricing opportunities and company offerings.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Consulted with customers to resolve service and billing issues.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Developed strong customer relationships to encourage repeat business.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Improved customer service wait times to mitigate complaints.
  • Mentored new employees on procedures and policies to maximize team performance.

Travel CNA

jogan healthcare
Wisconsin , AG
10.2022 - 12.2022
  • Assisted residents in preparing for activities and social programs.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Helped residents walk with or without self-help devices.
  • Distributed drinking water and nourishment to residents.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
  • Managed and maintained patient rooms, shared-living areas and nursing stations.
  • Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Documented activities and recorded information in EMR system.
  • Observed and reported unusual symptoms and changes to charge nurse.
  • Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Supported non-ambulatory residents in range of motion exercises.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Assisted residents with bathing and dressing to promote personal hygiene.
  • Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
  • Used mobility devices to transport patients.
  • Looked for physical, emotional and symptomatic changes in patient condition and obtained necessary care for medical concerns.

Travel Medical Assistant

Favorite Healthcare
San Francisco, CA
01.2022 - 07.2022
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Documented notes during patient visits.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Incorporated outside records into charts and EHR.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Responded to patient callbacks and phone-in prescription refill requests.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Labeled and completed lab requisitions using ICD and CPT coding.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

Phlebotomist

USMD Hospital
Atlanta, GA
02.2021 - 01.2022
  • Observed patient for unusual reactions or events to take appropriate action under established guidelines.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
  • Collected specimens for drug screens, paternity tests and alcohol tests.
  • Verified collection orders and communicated discrepancies to nurses.
  • Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Compiled and submitted data for demographic research.
  • Prepared and packaged specimens for courier transport.
  • Identified patients using proper procedures prior to specimen collection.
  • Maintained fully-stocked phlebotomy cart, carrier and station.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Used heel and finger stick methods to obtain blood from capillaries.

Customer Service Representative

hire dynamics
Montgomery, AL
02.2020 - 02.2021
  • Made outbound calls to obtain account information.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.

Medical Assistant

Happi health
Huntsville, AL
07.2020 - 12.2020
  • Documented notes during patient visits.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Cleaned and maintained medical equipment following procedures and standards.
  • Incorporated outside records into charts and EHR.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Scheduled appointments for patients via phone and in person.
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Organized charts, documents and supplies to maintain team productivity.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Conducted insurance verification and pre-certification and pre-authorization functions.
  • Measured vital signs and took medical histories to prepare patients for examination.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.

Homecare Aide

Addus Home Health Care
Montgomery , AL
07.2019 - 01.2020
  • Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
  • Planned optimal meals based on established nutritional plans.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Observed patient vital signs and medication reactions and reported health concerns or behavioral changes.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Improved patient outlook and daily living through compassionate care.
  • Interacted with patients through games and fun activities to boost mood and improve overall memory.
  • Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Assisted patients with personal care to alleviate burden on family members.
  • Supervised medication administration, personal hygiene and other activities of daily living.
  • Monitored medications for patients with various conditions and kept watchful eye for side effects.
  • Followed care plan and directions to administer medications.
  • Prepared high-quality nutritious meals for patients to promote better overall health and improve eating habits.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Tracked and reported clients' progress based on observations and conversations.
  • Assisted clients with bathing, dressing and incontinence care.
  • Documented care provided and submitted notes to supervisor.
  • Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
  • Managed patient transportation and appointment scheduling.
  • Directed patients in simple prescribed exercises and assisted with daily physical therapy routines.
  • Assisted with client personal care needs to foster independence and well-being.
  • Helped client with medication self-administration.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Recognized emergency situations and implemented appropriate procedures.

Skills

  • Phlebotomy
  • HIPAA Compliance
  • Electrocardiography (EKG)
  • Indirect Patient Care
  • Vital Sign Monitoring
  • EKG set up and monitoring
  • Customer Service
  • Electronic Medical Records
  • CPR
  • Specimens collection and processing
  • Adaptable
  • Patient-focused care
  • Communicating with patient families
  • Medical Terminology

Timeline

Medical Assistant

Health Services Inc
12.2023 - Current

Customer Service Representative

Cigna
01.2023 - 02.2024

Travel CNA

jogan healthcare
10.2022 - 12.2022

Travel Medical Assistant

Favorite Healthcare
01.2022 - 07.2022

Phlebotomist

USMD Hospital
02.2021 - 01.2022

Medical Assistant

Happi health
07.2020 - 12.2020

Customer Service Representative

hire dynamics
02.2020 - 02.2021

Homecare Aide

Addus Home Health Care
07.2019 - 01.2020

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ADRIANA HENDERSON