Adriana Hernandez
Summary
I am very smart and resourceful. I have worked in a fast paced environment for multiple years so I have experience working under pressure and meeting deadlines. I do very well with large groups of people and ensuring customer satisfaction. Proficiency is my main concern and I ensure that I am a very responsible asset. I bring dedication and critical thinking skills to any work environment and enjoy interacting with customers. I also have experience with cash handling and operating POS systems. Overall I adapt very easily and love learning new skills.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Santino's Pizza
11.2020 - Current
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Trained staff members on use of POS system.
- Supervised server staff and simultaneously served personal section of tables.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Sales Associate
Factory & Exotic Snacks
10.2022 - 09.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Education
Bachelor of Science - Nursing
Chamberlin University
North Brunswick 01.2026
Associate of Science - Nursing
Brookdale Community College
Lincroft, NJ06.2024
High School Diploma -
Sayreville War Memorial High School
Parlin, NJ06.2022
Skills
- Conflict Management
- Leadership Training
- Customer Relationship Management
- Negotiation
- Conflict Resolution Techniques
- Schedule Preparation
- Cash Handling Expertise
- Verbal and Written Communication
- Team Leadership
- Time Management
- Operational Reporting
- Greeting and Seating Guests
Timeline
Sales Associate
Factory & Exotic Snacks
10.2022 - 09.2023
Waitress Supervisor
Santino's Pizza
11.2020 - Current
Bachelor of Science - Nursing
Chamberlin University
Associate of Science - Nursing
Brookdale Community College
High School Diploma -
Sayreville War Memorial High School
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