Adriana Hernandez
Fresno,CA
Summary
Dynamic professional with extensive experience in team leadership and customer service. Skilled in managing schedules, travel coordination, and resolving customer issues, contributing to improved team efficiency and client satisfaction.
Overview
1
1
year of post-secondary education
15
15
years of professional experience
Work History
Personal Assistant
E&j labor inc
Fresno, California
08.2025 - 07.2026
- Managed daily schedules and appointments for executives at E&J Labor Inc.
- Coordinated travel arrangements and itineraries for staff attending business events.
- Organized meetings and prepared agendas to enhance communication among team members.
- Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.
Store Manager
Sally Beauty Holdings Inc.
Fresno, California
01.2018 - 07.2025
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory levels and conducted regular audits for product availability.
- Trained and mentored staff to enhance product knowledge and customer services.
- Prepared staff work schedules and assigned team members to specific duties.
- Oversaw visual merchandising to create appealing store displays and promote sales.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Maintained accurate records of employee performance reviews.
- Prepared monthly reports on sales figures, expenses, profits.
- Ensured compliance with company policies and safety regulations consistently across the team.
Assistant Store Manager
Sally Beauty Holdings Inc.
Fresno, California
08.2016 - 01.2018
- Assisted in managing daily store operations and staff scheduling.
- Coordinated inventory management processes to maintain stock levels.
- Trained new employees on customer service and product knowledge.
- Collaborated with team members to create a positive shopping environment.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
Sales Associate
Sally Beauty Holdings Inc.
Fresno, California
01.2012 - 08.2016
- Provided exceptional customer service to enhance shopping experiences.
- Greeted customers and provided exceptional customer service.
- Assisted customers in selecting beauty products and understanding their benefits.
- Processed transactions accurately using point-of-sale systems.
- Answered incoming telephone calls to provide store, products and services information.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained product displays and ensured shelves were stocked properly.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Maintained up-to-date knowledge of store merchandise and policies.
Education
Cosmetology License - Cosmetology
Milan Institute of Cosmetology
Clovis, CA 08.2009 - 08.2010
JE Young High School
Fresno, CASkills
- Calendar management
- Travel coordination
- Appointment scheduling
- Document preparation
- Customer relationship management
- Team leadership
- Training staff
- Time management
- Attention to detail
- Problem solving
- Commitment to quality and service
- Customer-focused
- FLUENT IN Spanish
- Effective communication
- Excellent communication skills
- Adaptability
Timeline
Personal Assistant
E&j labor inc
08.2025 - 07.2026
Store Manager
Sally Beauty Holdings Inc.
01.2018 - 07.2025
Assistant Store Manager
Sally Beauty Holdings Inc.
08.2016 - 01.2018
Sales Associate
Sally Beauty Holdings Inc.
01.2012 - 08.2016
Cosmetology License - Cosmetology
Milan Institute of Cosmetology
08.2009 - 08.2010
JE Young High School