Adriana Hernandez
Miami,Fl
Summary
Dedicated Veterinary Professional experienced in patient care, inventory management, and client communication. Streamlined operations and enhanced service delivery through effective team collaboration and process improvements. Committed to exceptional patient care and optimized clinic efficiency.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Head Technician
Animal Clinic of Miami Dade
Miami, Fl
09.2024 - 12.2026
- Supervised daily operations of veterinary services to improve patient care and streamline workflows.
- Assisted veterinarians during examinations, surgeries, and procedures to support optimal care.
- Managed inventory of medical supplies and equipment to ensure clinic efficiency.
- Oversaw inventory management of medical supplies and equipment to enhance clinic operations.
- Trained and mentored junior technicians on best practices and protocols.
- Implemented safety protocols to ensure a clean, safe environment for animals.
- Communicated with pet owners about treatment plans and aftercare instructions.
- Coordinated scheduling for appointments and follow-up visits, ensuring timely care and client satisfaction.
- Resolved client concerns effectively to maintain high customer satisfaction levels.
- Assessed customer needs by providing technical support over phone calls or emails.
- Identified opportunities for cost savings through improved resource utilization practices.
- Collaborated with research teams to develop custom applications for unique testing requirements.
- Conducted regular inspections of all laboratory areas to identify potential hazards or risks.
- Ensured that safety protocols were followed at all times when working with hazardous materials or equipment.
- Developed strategies to optimize processes, enhancing operational efficiency and service delivery.
- Completed scheduled appointments on time to drive quality service.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Analyzed operational data to identify areas for improvement and efficiency gains.
- Resolved customer complaints in a professional and courteous manner.
- Monitored employee attendance records and took appropriate action when necessary.
- Provided guidance to team members on how best to utilize resources available when completing tasks.
- Assisted in preparing budgets for various departments within the organization.
- Kept detailed inventory records to track materials used on job sites accurately, ensuring accurate tracking of materials used on job sites.
- Created weekly schedules to maximize efficiency while ensuring adequate coverage of shifts.
- Reviewed financial documents such as invoices and budgets to ensure accuracy and adherence to budget guidelines.
- Analyzed data from multiple sources such as surveys or customer feedback forms in order to identify areas needing improvement or growth opportunities.
- Assessed sales reports, activity reports, and financial statements to measure productivity and goal realization.
- Motivated employee performance and satisfaction through fair evaluation, process review and mentoring.
- Educated operations team on best practices, company policies and service excellence standards.
- Delegated work to staff, setting priorities and goals.
Veterinary Assistant & Manager Assistant
Hialeah Animal Clinic
Hialeah, Florida
07.2021 - 08.2024
- Assisted veterinarians during examinations and medical procedures.
- Assisted veterinarians in performing medical procedures, such as physical exams, vaccinations, and minor surgeries.
- Assisted surgeons during various veterinary procedures and surgeries.
- Monitored anesthesia levels and vital signs of patients throughout procedures.
- Educated pet owners on post-operative care and medication administration.
- Provided post-operative care for animals by cleaning wounds, administering medications and monitoring vital signs.
- Monitored animal behavior and health during recovery periods.
- Handled routine laboratory tests, including blood draws and urinalysis.
- Collected blood, urine and tissue samples from patients for laboratory testing.
- Prepared and maintained surgical instruments and equipment for procedures.
- Prepared surgical instruments and maintained a sterile environment in the operating room.
- Responded quickly to requests from veterinarians for assistance during surgical procedures.
- Trained new staff on company policies and operational procedures.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated team schedules to ensure optimal resource allocation and adequate coverage.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in managing daily operations and maintaining workflow efficiency.
- Facilitated communication between departments to streamline project execution.
- Implemented process improvements, resulting in enhanced service delivery standards.
- Monitored inventory levels and coordinated supply orders to maintain clinic efficiency.
- Maintained inventory of veterinary supplies used in the clinic or hospital setting.
- Created reports on sales trends, inventory levels, and financial data.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Documented daily activities related to patient care in accordance with established standards.
- Adhered to safety guidelines while handling hazardous materials according to OSHA regulations.
- Engaged with clients to provide information on animal health. regarding animal health, education on treatment protocols and general procedures.
- Engaged with clients to provide information on animal health. regarding animal health, education on treatment protocols and general procedures.
Veterinary Technician Assistant
Westwood Veterinary Clinic
Miami, Florida
05.2018 - 05.2021
- Assisted veterinarians during examinations and surgical procedures for various animals.
- Prepared and administered medications following instructions from veterinary staff.
- Monitored animal vitals and reported changes to the veterinary team.
- Educated pet owners on proper care, nutrition, and post-operative instructions.
- Handled laboratory samples for testing and processed results accurately.
- Managed inventory of supplies and assisted in ordering necessary products for the clinic.
- Provided compassionate care to animals, ensuring comfort during treatments and visits.
- Restrained animals during examination or treatment.
- Performed laboratory tests such as fecal exams, urinalyses, and heartworm tests.
- Maintained medical records and updated patient files.
- Cared for hospitalized patients by feeding them, providing comfort measures.
- Assisted veterinarians with routine examinations, treatments, and minor surgeries.
- Prepared samples for laboratory testing as requested by veterinarian.
- Cleaned and maintained veterinary equipment and instruments.
- Maintained hygiene in animal cages by changing bedding materials daily.
- Weighed pets to monitor their progress over time.
- Administered medications as prescribed by veterinarian.
- Managed scheduling and filing tasks such as scheduling appointments, filing paperwork, answering phones.
- Sterilized surgical tools before and after use.
- Shaved surgical areas and placed IV catheters in preparation for surgery.
- Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
- Prepared and administered medications and vaccines as prescribed by veterinarian.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
- Assisted with polishing, removing stains and other dental procedures.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Collected fluids from animals for laboratory testing.
- Sterilized and maintained veterinary care instruments and equipment.
- Administered immunizations and treatments following veterinarian instructions.
- Completed enemas, catheterizations and intravenous feedings.
- Assisted veterinarians during procedures and examinations, calming animals and handing instruments.
- Interpreted lab results for heartworm testing, parasites, and skin scrapings.
- Clipped animals' claws and polished teeth to maintain hygiene.
Biology & Chemistry Teacher | GAIA Environmental
Gimnasio Los Andes
Bogota, Cundinamarca
01.2012 - 12.2017
- Implemented safety protocols across classroom and laboratory environments.
- Assessed student performance through evaluations and practical testing.
- Collaborated with faculty to integrate interdisciplinary teaching approaches.
- Mentored students in scientific inquiry and critical thinking skills.
- Developed after-school science programs in partnership with faculty and administrators.
- Created laboratory protocols to enhance workflow efficiency.
- Performed risk assessments for various laboratory experiments.
- Directed Gaia Environmental Project, coordinating initiatives to promote sustainability in education.
Education
Congress - Professional development & continuing education
CVDL FLORIDA 2026
Fort Lauderdale, FL05-2026
Professional Development, Continuing Education
CVDL 2025
Fort Lauderdale, FL05-2025
Continuing Education
FVMA Annual Conference 2024
Orlando, FL01-2024
Bachelor of Science -
Universidad INCCA De Colombia
Bogota, Colombia03-2004
Skills
- Veterinary support
- Patient care
- Laboratory procedures
- Laboratory analysis
- Microbiology practices
- Sample collection
- Sample preparation
- Radiation compliance
- Inventory management
- Process optimization
- Scheduling coordination
- Team collaboration
- Client engagement
- Customer service
- Workload management
- Orientation and training
- Laboratory safety
- Hazardous materials management
- Sample collection
- Sample preparation
Certification
- FVMA Participation in and attendance 2024
- CVDL Congress 2025
- CVDL Congress 2026
Timeline
Head Technician
Animal Clinic of Miami Dade
09.2024 - 12.2026
Veterinary Assistant & Manager Assistant
Hialeah Animal Clinic
07.2021 - 08.2024
Veterinary Technician Assistant
Westwood Veterinary Clinic
05.2018 - 05.2021
Biology & Chemistry Teacher | GAIA Environmental
Gimnasio Los Andes
01.2012 - 12.2017
Congress - Professional development & continuing education
CVDL FLORIDA 2026
Professional Development, Continuing Education
CVDL 2025
Continuing Education
FVMA Annual Conference 2024
Bachelor of Science -
Universidad INCCA De Colombia