Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Adriana Herrera

Hialeah

Summary

Dynamic Customer Service Manager with proven success at Taco Bell, enhancing team productivity through effective training and motivation. Expert in problem-solving and relationship building, I resolved complex customer issues, significantly reducing complaints and fostering loyalty. Committed to quality assurance and compliance, I consistently delivered exceptional service and support.

Overview

2
2
years of professional experience

Work History

Customer Service Manager

Taco Bell
08.2023 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Collaborated with upper management to improve customer service processes and support structures company-wide.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Education

Associate Degree In Nursing - Nursing Practice

Miami Dade College
Hialeah, FL

Skills

  • Team motivation
  • Employee training
  • Policy enforcement
  • Staff scheduling
  • Motivation techniques
  • Rules enforcement
  • Cash handling
  • Energetic and enthusiastic
  • Opening and closing procedures
  • Punctual and reliable
  • Accurate money handling
  • Training and mentoring
  • Handling customer complaints
  • Safety compliance
  • Interpersonal skills
  • Relationship building
  • Staff motivation
  • Quality assurance
  • Staff training and onboarding
  • Inventory control
  • Equipment troubleshooting
  • Verbal and written communication
  • Performance reviewing
  • Team building
  • Compliance
  • Shift leadership
  • Policy administration
  • Customer service
  • Problem-solving
  • Team collaboration and leadership
  • Safety management
  • Safety procedures
  • Worker training
  • Quality control

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Additional Information

Attended Hialeah Gardens Senior High School, Graduated May 2023. Participated in clubs such as spikers (volleyball cheerleaders) Sapphires (basketball cheerleaders) & was in the dance program from sophomore up to senior year. Had a lot of experience with computers due to having the opportunity to become office aid .

Timeline

Customer Service Manager

Taco Bell
08.2023 - Current

Associate Degree In Nursing - Nursing Practice

Miami Dade College

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