Adriana Herrera
Laredo,TX
Summary
Results-driven Marketing & eCommerce Manager with 8+ years of experience in online marketplace management, banking operations, and retail sales. Proven ability to manage multi-platform eCommerce operations, optimize customer experience, and drive revenue growth. Bilingual (English/Spanish) with strong problem-solving, leadership, and customer service skills.
Authorized to work in the U.S. for any employer.
Overview
13
13
years of professional experience
Work History
Marketing & eCommerce Manager
Teksavers
Austin, TX
11.2019 - Current
Marketing & eCommerce Manager
Teksavers – Austin, TX | Nov 2019 – Present
Refurbished Network Equipment Reseller
- Manage 7+ eCommerce platforms (eBay, Amazon, Newegg, BigCommerce, Walmart, Best Buy, Facebook, Rakuten).
- Oversee order processing, returns, refunds, cancellations, and lost/stolen shipment claims.
- Coordinate freight carrier pickups and payment processing (credit card/PayPal).
- Provide customer support through Zendesk; resolve escalations and feedback disputes.
- Handle direct online sales and client inquiries.
- Train new employees and support special projects.
Key Skills: eCommerce Operations, Customer Experience, Zendesk, Payment Processing, Multitasking, Team Training
Personal Banker II
FNBT - First National Bank Texas
02.2018 - 10.2019
First National Bank Texas | Feb 2018 – Oct 2019
- Processed daily deposits, withdrawals, wires, cashier’s checks, and money orders.
- Balanced cash drawer and maintained accurate transaction records.
- Verified endorsements and monitored for fraud and counterfeit activity.
- Delivered financial services to a diverse, high-volume customer base, including Spanish-speaking clients.
Key Skills: Cash Handling, Fraud Prevention, Financial Transactions, Customer Service
Consultant Sales Representative
Sprint
02.2015 - 01.2018
Sprint | Feb 2015 – 2018
- Advised customers on wireless devices and service plans to meet individual needs.
- Consistently achieved monthly sales goals.
- Managed cash transactions and secured high-value inventory.
- Opened and closed store operations, ensuring accurate cash reconciliation.
Key Skills: Direct Sales, Retail Operations, Inventory Control, Customer Engagement
Answering Service Operator
Professional Answering Service
01.2013 - 01.2015
Professional Answering Service | Jan 2013 – Jan 2015
- Managed high-volume inbound calls for 80+ businesses, including medical offices.
- Escalated emergency calls appropriately.
- Maintained accurate documentation and organized daily reports.
Key Skills: Call Center Operations, Documentation, Communication
Education
Some College - Criminal Justice
Laredo Community College
Laredo, TX01-2013
High school graduate - undefined
Dr. Leo G. Cigarroa High School
Laredo, TX01-2012
Skills
- Computer literacy
- Direct Sales
- Banking
- IOS
- Customer Service
- Technical Proficiency
- Computer Skills: Microsoft Office XP, MS Word, MS Excel, Internet Explorer, PowerPoint
- Bilingual: English and Spanish 100%
- Phone communication
- Financial Services
- Marketing
- Typing
- Documentation and reporting
- Complex Problem-solving
- Call Center
- Zendesk
- Computer operation
- Leadership
- Bilingual
- E-commerce
- Decision-making
- Time management
- Team leadership
- Customer service
Languages
English - Fluent
Spanish - Fluent
Timeline
Marketing & eCommerce Manager
Teksavers
11.2019 - Current
Personal Banker II
FNBT - First National Bank Texas
02.2018 - 10.2019
Consultant Sales Representative
Sprint
02.2015 - 01.2018
Answering Service Operator
Professional Answering Service
01.2013 - 01.2015
High school graduate - undefined
Dr. Leo G. Cigarroa High School
Some College - Criminal Justice
Laredo Community College
Additional Information
- Demonstrate understanding, friendliness, adaptability, empathy and politeness in new and on-going group settings
- Set well-defined and realistic personal goals.
- Former Branch/Store Manager references available upon request.