Adriana Hidrogo
Edinburg,Tx
Summary
Dedicated Medical Assistant with extensive experience at Doctors Hospital at Renaissance Health System, skilled in patient education and insurance verification. Proven ability to enhance patient satisfaction through compassionate care and efficient appointment management. Proficient in EMR systems and committed to maintaining HIPAA compliance, ensuring a safe and organized clinical environment.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Doctors Hospital at Renaissance Health System
06.2016 - 10.2018
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Taught patients about medications, procedures, and care plan instructions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
Medical Assistant
Women's Health Center
02.2015 - 06.2016
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Improved clinical workflow with introduction of electronic health records system.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared lab specimens for diagnostic evaluation.
- Taught patients about medications, procedures, and care plan instructions.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Oriented and trained new staff on proper procedures and policies.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
20 20 Vision Care
05.2014 - 02.2015
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Increased efficiency in office by implementing digital filing system for patient records.
- Oriented and trained new staff on proper procedures and policies.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Medical Assistant
University Eye Center
01.2014 - 05.2014
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Sales Representative
Boost Mobile
01.2013 - 01.2014
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Answered phone calls and made sure client was satisfied with service and made sure all questions were answered.
- Sold phone lines and cell phones.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
Sales Associate
Mall
01.2012 - 09.2012
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Bealls Store
10.2011 - 01.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Wrapped gifts.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associates -
SOUTH TEXAS VO TECH
MCALLEN TX01-2014
High School Diploma -
EDINBURG NORTH HIGH SCHOOL
Edinburg, TX06-2011
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Phlebotomy
- Reliable team player
- Procedure assistance
- Electronic health records
- Compassionate
- CPR
- Phlebotomy techniques
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Insurance verification
- Compassionate caregiver
- Appointment setting
- Patient flow management
- Sterilization techniques
- First aid
- Valid [state] driver's license
- Medical billing and coding
Accomplishments
- Recognized for outstanding dedication to patient care.
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Medical Assistant
Doctors Hospital at Renaissance Health System
06.2016 - 10.2018
Medical Assistant
Women's Health Center
02.2015 - 06.2016
Medical Assistant
20 20 Vision Care
05.2014 - 02.2015
Medical Assistant
University Eye Center
01.2014 - 05.2014
Sales Representative
Boost Mobile
01.2013 - 01.2014
Sales Associate
Mall
01.2012 - 09.2012
Sales Associate
Bealls Store
10.2011 - 01.2012
Associates -
SOUTH TEXAS VO TECH
High School Diploma -
EDINBURG NORTH HIGH SCHOOL
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