Adriana Horta
Fort Worth,TX
Summary
I have learned so much throughout my work history from being a hostess to managing a shift to a register dental assistant. They all work very different yet the customer service provided is exceptional. I have managed my time to be more productive and learned to be responsible. From everything that I have learned and gain I have the confidence to overcome any obstacle. Even if I have no experience with the proper training I can and will be a perfect fit for what you are looking for. I am up for the challenge mentally and physically. I want to grow within a great company that cares about their customers and staff. Enlighten me to grow in a new career.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Expense User Support
Navan
Coppell
04.2022 - Current
- Communicated between cross-functional teams such as Admin Support, Expense Operations and Travel Support to resolve and assist with Expense Inquiries.
- Investigated and resolved Navan corporate card decline issues, ensuring minimal disruption to employee travel and expense activities.
- Advised Expense Admins on updating expense policies, reviewing flagged transactions, and addressing a wide range of expense-related inquiries.
- Delivered prompt and effective support through email, chat, and phone for user inquiries related to reimbursements, connected cards, and Navan card transactions.
Travel Agent
Navan
Coppell, TX
07.2021 - 04.2022
- Coordinated domestic and international travel arrangements for corporate clients, including flights, hotels, car rentals, and ground transportation.
- Used GDS platforms (e.g., Sabre and Amadeus) to book and manage reservations efficiently.
- Delivered high-level customer service and resolved client concerns promptly and professionally.
Lodging Partner Associate III
Expedia Group
Dallas , TX
02.2017 - 11.2020
- Respond to hotel's partners inquiries or request in regards their inventory, data entry and training.
- Building and handling new and/or updating existing room type and rate plan,rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules.
- Collaborate with market management teams and other internal teams to respond critical and complex hotel partner concerns.
- Promote excellent partner relations by managing accurate responses with a positive attitude and service behavior.
- Providing partners self-service support and maintenance by educating the relating functions of the software.
- Manage financial transaction support (disputes, questions, etc.)to partners across multiple account models.
- Call partners to resolve current and future issues (questions, changes, etc.)
- Supported office administrative needs with timely and knowledgeable clerical assistance to maximize team performance and efficiency.
- Onboard new properties to Expedia Group.
- Assist by creating rooms, loading photos, amenities and all the requirements for a property to go live to Expedia's platform.
Pediatric Registered Dental Assistant
Pediatric Pro. Children's Dentistry& Orthodontics
Garland , TX
01.2016 - 02.2017
- Lead Operating Room assistant for Methodist and Children's Hospital.
- Lead assistant for in office general anesthesia.
- Explained to parents procedures and make them feel comfortable.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties
- Assisted dentist in management of medical or dental emergencies when necessary
- Worked closely with patients before, during and after dental procedures.
- Maintained proper universal precautions and infection control procedures at all times.
- Accurately recorded treatment information in patient records.
Pediatric Dental Assistant / Receptionist/Billing Specialist
Rio Dental and Orthodontics
Farmers Branch , TX
03.2015 - 02.2016
- Greeted and prepared patients for dental examinations.
- Front desk knowledge
- Billing knowledge
- Scheduling new patients and 6 months recall
- Schedule in and out of office sedation
- Verify Medicaid Insurance
- Take impressions for braces
- Bond brackets, place wire and secure it with bands
- Place separators for Orthodontic patients
- Sedation lead assistant
- Operating Room lead assistant ( Children's Hospital)
General Dental Assistant
All Texas Smiles
Dallas, TX
07.2014 - 03.2015
- Politely answered phones and scheduled or confirmed office appointments and surgeries.
- Set up examination room and dental trays in preparation for examinations and procedures.
- Successfully assisted the dentist by performing four-handed dentistry and other chair-side duties.
- Completed patient paperwork and scanned into Dentrix system.
- Alerted other staff when patients arrived and prepared records for dentist review.
- Accurately recorded treatment information in patient records.
- Assisted dentist in management of medical or dental emergencies when necessary.
- Educated patients about proper oral hygiene and plaque control procedures.
- Worked closely with patients before, during and after dental procedures.
Shift Supervisor
PLS Check Cashers
Dallas, TX
02.2014 - 02.2015
- Opening shift duties, will be counting the safe to verify and match the previous management records.
- Greet the customers with a great attitude.
- Guide and solve problems or concerns for customers.
- Always be with a positive attitude to spread it to others teammates.
- Listen to staff if they have any problems or concerns and help solve them.
- Provide the staff with enough money to open his/her cashier.
- Receive and send money to the bank.
- As a shift supervisor, duties consisted of counting large amounts of money, verifying checks with banks as well as employers.
- Complete Wire transfers local and outside the United States.
- Help employees complete large money transactions to make sure no problems or holds were placed on the accounts.
- Loading ATM.
- Verifying staff hours to be sent to district manager.
- Experienced in cashier position as well, when needed and were short staffed I would open my own cashier box to help costumers handling all their cash transactions.
- Provide training and assistance to new members of our team.
- Call customers to wish them a happy birthday and new customers to show appreciation for their business.
- At the end of employee's shift I would count their cashier to verify that they have a balance box with all the transactions done during their shift.
- By the end of the shift I would collect all reports from others stores within our district, balanced the safe and get ATM report and fax it to our district manager before 12:00 AM.
Lead Hostess
Mi Piaci Restaurant
Dallas, TX
01.2013 - 02.2014
- Politely answered phones and make lunch/dinner reservations for our guests.
- Greet with an outstanding attitude and professionalism.
- Guide our guest to their table.
- Call our guest a day in advance to confirm their dinner reservation.
- Planned the seating chart for the following day to be prepared and have the afternoon or evening shift go smoothly.
- Organized big family events.
- Clean the restroom, lobby and patio before, during and after each shift to make sure everything is organized and clean.
- Be a teammate and help other staff with cleaning and setting up tables, bringing water to guest, cleaning any accidents or checking up on their tables.
Education
Certify - Register Dental Assistant
Kaplan
2014
Skills
- Bilingual
- Superior customer service
- Adaptable
- Dependable
- Dedicated
- People-Oriented
- Organized
- Cooperative
- Hardworking
- Fast Learner
- Have patience
- Listen carefully
- Open-minded to learn from others
Certification
Register Dental Assistant
Timeline
Expense User Support
Navan
04.2022 - Current
Travel Agent
Navan
07.2021 - 04.2022
Lodging Partner Associate III
Expedia Group
02.2017 - 11.2020
Pediatric Registered Dental Assistant
Pediatric Pro. Children's Dentistry& Orthodontics
01.2016 - 02.2017
Pediatric Dental Assistant / Receptionist/Billing Specialist
Rio Dental and Orthodontics
03.2015 - 02.2016
General Dental Assistant
All Texas Smiles
07.2014 - 03.2015
Shift Supervisor
PLS Check Cashers
02.2014 - 02.2015
Lead Hostess
Mi Piaci Restaurant
01.2013 - 02.2014
Certify - Register Dental Assistant
Kaplan