Adriana Ignacio
Henderson,NV
Summary
Dynamic professional with a proven track record in customer assistance and organization skills, honed across roles at Walmart and in the logistics and automotive sectors. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional teamwork and attention to detail. Achieved significant improvements in efficiency and client loyalty through dedicated service and operational excellence. Reliable and outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing excellent comprehensive service.
Overview
1
1
year of professional experience
Work History
Retail Worker
Walmart
Henderson, NV
07.2024 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Answered phone promptly and directed incoming calls to correct department. Also resolved customer problems and complaints.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Assisted in receiving, stocking and distribution of merchandise.
- Lifted and moved items weighing 35 pounds multiple times per shift.
- Used machinery and equipment such as box cutters and manual pallet jacks.
Janitorial Worker
Las Vegas Boat Harbor & Lake Mead Marina
Boulder City, NV
03.2024 - 07.2024
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Swept hard surface floors using broom or push broom dust mop.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Sanitized break area kitchen counters, tables and sinks.
Warehouse Worker
V&M Logistics
Tucson, AZ
09.2023 - 01.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Cut tread and assemble solar jigs.
- Placed jigs in wooden shipping crates.
- Consistently lifted materials weighing as much as 30 pounds.
Auto Mechanic Assistant
Volunteer Work
Phoenix, AZ
06.2023 - 08.2023
- Improved vehicle functionality by performing routine maintenance tasks such as oil changes, tire rotations, and brake pad replacements.
- Assisted lead mechanic in diagnosing complex automotive issues for efficient and accurate repairs.
- Inflated tires to prescribed PSI per load requirements to optimize tire safety.
- Coordinated ready access to tools and parts needed for repair and maintenance activities.
Education
Diploma -
Basic Academy Of Int'l Studies High School
Henderson, NV05.2021
Skills
- Teamwork and Collaboration
- Customer Assistance
- Store Opening and Closing
- Flexible Schedule
- Organization skills
- Attention to Detail
- Call Answering and Routing
- Punctual and Reliable
Timeline
Retail Worker
Walmart
07.2024 - Current
Janitorial Worker
Las Vegas Boat Harbor & Lake Mead Marina
03.2024 - 07.2024
Warehouse Worker
V&M Logistics
09.2023 - 01.2024
Auto Mechanic Assistant
Volunteer Work
06.2023 - 08.2023
Diploma -
Basic Academy Of Int'l Studies High School