Adriana Isidoro
Oakland,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Advocate Member Service Representative
Cricket Wireless
Oakland, CA
02.2024 - Current
- Developed relationships with members to ensure their satisfaction with services provided.
- Identified customer needs and offered appropriate solutions to meet those needs.
- Maintained up-to-date knowledge of all products and services available through the company.
- Participated in team meetings discussing strategies for improving sales performance.
- Assisted customers with payment processing, including credit card payments and other forms of payment.
- Worked well with automatic computer dialing and proprietary software to manage daily call loads.
- Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Cashier
Resturant Depot
Oakland, CA
10.2023 - 02.2024
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Scanned items and checked pricing on cash register for accuracy.
- Built and maintained productive relationships with employees.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Welcomed customers, offering assistance to help find store items.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Line Packer
GHIRARDELLI CHOCOLATE COMPANY
San Leandro, CA
04.2023 - 09.2023
- Monitored inventory levels of supplies such as cardboard boxes, tape, bubble wrap, ensuring adequate stock is available when needed.
- Followed safety guidelines while operating machinery or handling hazardous materials.
- Ensured that all materials were properly handled and stored according to safety regulations.
- Reported any discrepancies between orders and actual shipped items immediately to supervisor.
- Collaborated with team members on assembly line tasks such as sealing packages, affixing labels, stacking boxes.
- Operated automated box-filling machines in order to package products quickly and efficiently.
- Inspected filled orders to ensure products met quality standards prior to shipping.
Education
High School Diploma -
Sojourner Truth Independent Studies
Oakland, CA07-2021
Skills
- Stress Tolerance
- Membership renewals
- Issue Resolution
- Member retention
- Operations Support
- Health and Safety Regulations
- Barcode scanning
- Punctual and Dependable
- Clear Communication
- Equipment Troubleshooting
- Basic Mathematics
- Material Loading and Unloading
- POS Systems
- Inventory Control
Certification
- Food Lincense
Languages
Spanish
Professional
Timeline
Advocate Member Service Representative
Cricket Wireless
02.2024 - Current
Cashier
Resturant Depot
10.2023 - 02.2024
Line Packer
GHIRARDELLI CHOCOLATE COMPANY
04.2023 - 09.2023
High School Diploma -
Sojourner Truth Independent Studies