Summary
Overview
Work History
Education
Skills
LANGUAGES
Certification
Timeline
CustomerServiceRepresentative

ADRIANA Islas

Portland,OR

Summary

Experienced customer service professional with over 3 years of delivering top-notch professionalism and standards to meet client and organizational needs. Outgoing personality facilitates effective customer engagement and exceptional service that consistently exceeds expectations. Committed to ensuring customer satisfaction and cultivating strong relationships to drive positive outcomes for the company. Passionate about helping others and providing the best experience for both customers and colleagues, always approaching work with a positive and ready-to-help attitude.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Reliable credit
06.2023 - Current
  • Greet and assist clients, visitors, and vendors with a friendly and professional demeanor , ensuring a positive first impression of the company.
  • Handle daily financial transactions, issue receipts, and ensure proper cash drawer reconciliation
  • Support administrative task such as filing, data entry, handling incoming/outgoing deliveries.
  • Demonstrated ability to remain calm and courteous under pressure in a fast-paced environment
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Member Service Representative

Planet Fitness Bravo Fit - South Gate LLC
04.2022 - 07.2023
  • Duties and responsibilities of providing plus 1 customer service for a fitness club of 6,000 plus members. Providing and maintaining morale of the team
  • Completing assigned tasks to maintain and promote the Planet Fitness brand of cleanliness and customer service
  • Holding oneself and equal employees to their highest self.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.

Receptionist

M&G Insurance Services
03.2020 - 04.2022
  • Duties and responsibilities of receptionist operations; such as organization set up for future events/days, answering and transferring calls
  • Providing close communication for management of commercial transportation.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.

Education

GED -

Clackamas Community College
Portland, Oregon

Skills

  • Account Management

  • Telephone Etiquette

  • Conflict Resolution

  • Multitasking

  • Problem Solving

  • Data entry

  • Payment processing

  • Conflict resolution

  • Documentation

  • Staff training

  • Spanish translation

LANGUAGES

Spanish Fluent

Certification

  • Insurance License

Timeline

Customer Service Representative

Reliable credit
06.2023 - Current

Member Service Representative

Planet Fitness Bravo Fit - South Gate LLC
04.2022 - 07.2023

Receptionist

M&G Insurance Services
03.2020 - 04.2022

GED -

Clackamas Community College

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