Adriana James
Upper Marlboro
Summary
Certified Nursing Assistant/Geriatric Nursing Assistant with over 11 years of experience in delivering compassionate patient care and enhancing life quality within healthcare settings. Demonstrates strong skills in time management, critical thinking, and maintaining HIPAA compliance, with a proven track record of improving patient satisfaction through attentive care and effective collaboration with healthcare teams. Eager to contribute to a skilled nursing unit, leveraging expertise in patient care and leadership to foster a supportive and efficient environment.
Overview
13
13
years of professional experience
Work History
Geriatric Nursing Assistant
Future Care
Upper Marlboro
01.2020 - Current
- Assist elderly with daily tasks, improving life quality, and ensuring comfort.
- Monitor vital signs, report changes, ensuring timely medical care.
- Collaborate with healthcare teams, implementing effective care plans.
- Maintain accurate patient records, supporting clear communication.
- Educate families on care practices, fostering supportive environments.
- Maintained accurate medical records and administered medications as prescribed.
- Collaborated with healthcare team to implement personalized care plans.
- Improved patient satisfaction through attentive care and swift response to needs.
- Implemented fall prevention strategies, reducing incidents significantly.
Shared Ride Driver
Lyft
03.2021 - 12.2022
- Provided safe and efficient shared rides, enhancing customer satisfaction and loyalty.
- Achieved high customer ratings through consistent punctuality and courteous service.
- Utilized GPS technology to optimize routes, reducing travel time and fuel consumption.
- Addressed passenger concerns promptly, ensuring a positive travel experience.
- Contributed to team success by supporting fellow drivers in peak times.
- Navigated diverse routes, ensuring passenger safety and comfort.
- Maintained high ratings through exceptional customer service and punctuality.
- Optimized ride efficiency, reducing wait times and increasing passenger satisfaction.
Food Delivery Driver
Domino's
Upper Marlboro
10.2018 - 10.2020
- Ensured timely pizza deliveries, boosting customer satisfaction and repeat business.
- Maintained vehicle condition, enhancing delivery speed and safety.
- Improved delivery efficiency, leading to increased customer satisfaction.
- Kept delivery vehicle in optimal condition, ensuring reliable service.
- Delivered pizzas punctually, contributing to positive customer experiences.
- Optimized delivery routes, reducing average delivery time.
Sales Associate
The Children's Place
Walldorf
01.2018 - 12.2019
- Greeted customers, ensuring exceptional service and addressing concerns effectively.
- Maintained merchandise presentation standards, enhancing store appearance.
- Communicated facility needs to management, ensuring a safe environment.
- Supported store goals through focused efforts and teamwork.
- Organized stockroom, ensuring a customer-ready environment and safety compliance.
- Delivered exceptional customer service, ensuring a welcoming atmosphere and promptly addressing concerns to enhance overall shopping experience.
- Maintained impeccable store presentation, adhering to company standards for merchandise display and signage to optimize visual appeal.
- Contributed to team efforts in achieving store goals, fostering a customer-ready environment while prioritizing safety and cleanliness.
Intern
JP Morgan Chase Bank
Washington
01.2013 - 01.2014
- Provided expense report management.
- Restocked refrigerators.
- Created folders for company meetings.
Education
Bachelors - Psychology
University of Maryland Global Campus
06.2028
Certified Nursing Assistant/Geriatric Nursing Assistant -
IT Works Learning Center, Inc.
Baltimore, MD12.2019
Professional Skills Training -
The Training Source, Inc.
Seat Pleasant, MD12.2019
Courses in Medical Assistant -
Kaplan University
12.2016
Skills
- CPR
- First Aid
- Patient Care
- Patient Monitoring
- Medical Terminology
- HIPAA Compliance
- Customer Service
- Empathy
- Compassion
- Leadership
- Detail-Oriented
- Problem Solving
- Time Management
- Dependability
- Critical Thinking
- Effective Communication
- Conflict Resolution
- Strong Work Ethic
Additional Information - Professional Experience
- Sales Associate, The Children's Place, Walldorf, MD
- Intern, JP Morgan Chase Bank, Washington, DC
Timeline
Shared Ride Driver
Lyft
03.2021 - 12.2022
Geriatric Nursing Assistant
Future Care
01.2020 - Current
Food Delivery Driver
Domino's
10.2018 - 10.2020
Sales Associate
The Children's Place
01.2018 - 12.2019
Intern
JP Morgan Chase Bank
01.2013 - 01.2014
Bachelors - Psychology
University of Maryland Global Campus
Certified Nursing Assistant/Geriatric Nursing Assistant -
IT Works Learning Center, Inc.
Professional Skills Training -
The Training Source, Inc.
Courses in Medical Assistant -
Kaplan University