Adriana Jimenez

• Responded to inquiries by directing calls to appropriate personnel.
• Delivered excellent patient experiences and direct care.
• Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
• Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
• Facilitated communication between patients and various departments and staff.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Organized patient records and database to facilitate information storage and retrieval.
• Verified patient insurance eligibility and entered patient information into system.
• Helped address client complaints through timely corrective actions and appropriate referrals.
• Followed document protocols to safeguard confidentiality of patient records.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Answered incoming calls, scheduled appointments and filed medical records.
• Worked with patients to ascertain issues and make referrals to appropriate specialists.
• Provided excellent customer service to patients and medical staff.
• Provided support and guidance to patients and families to navigate healthcare systems.
• Coordinated transportation to get patients to and from medical appointments.
• Assisted patients with coordinating long-term care for chronic conditions to support and manage illnesses.
• Worked with patients to schedule tests and procedures.
• Trained new staff on filing, phone etiquette and other office duties.
• Worked closely with patients to deliver excellent and direct individualized patient care.
• Upheld confidentiality requirements and regulatory compliance guidelines.

• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
• Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
• Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
• Assisted patients with self-administered medications.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
• Monitored clients' overall health and well-being and noted significant changes.
• Guided patients to restroom to support bladder and bowel relief requirements.
• Recognized and reported abnormalities or changes in patients' health status to case manager.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
• Recorded status and duties completed in logbooks for management.
• Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

• Brewed coffee and tea and changed out drink station syrups.
• Replenished serving stations with fresh food and cleaned up spills.
• Filled out daily shift log to record amount of food prepared, used and leftover.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
• Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
• Resolved guest concerns quickly regarding food selection, beverage availability and freshness.

Pediatric patient care and assessment and medication administration.

Passing medication, tracheotomy care, work with critical care patients

Provide wound care, patient care & cardiopulmonary patient care

Experience working with isolation and contact precautions, wound care, telemetry and respiratory

Assist resident with activities of daily living, decubitus prevention & exercise management

assisted in the labor and delivery department, medication pass, neonate assessment

Work with patients that have multiple mental diseases including dementia, schizophrenia, bipolar, depression or history of substance abuse

Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Serve food and beverages and prepare and serve dishes at tables. Clean tables immediately after a customer has left. Inform customers of specials. Stocked and maintained salad bar. Remove dishes and glassware from tables. Perform close of business duties to include janitorial.