Adriana Jimenez
Las Vegas,NV
Summary
Dedicated food/IRD server with over 20 years of experience, skilled in promoting customer loyalty. Trained in fine dining and wine service. Upon returning to the Palms in 2022 I trained with our head butler and assisted him for several weeks. I learned how to check in guests, inspect and prepare suites, put together food and beverage orders, unpack wardrobes, press clothing, arrange travel and acquired many valuable skills in guest relations. Commended for my excellent multitasking abilities, work ethic and happy, patient demeanor. I am diligent, organized and dedicated. I have since enthusiastically assisted the butlers whenever needed.
Overview
28
28
years of professional experience
Work History
Food Server/butler Assistant
Palms Casino Resort
10.2001 - Current
- Maintained high standards of cleanliness and organization throughout the property, resulting in a consistently welcoming environment for residents and guests.
- Assisted with event planning and execution, ensuring successful gatherings that left lasting impressions on attendees.
- Coordinated travel arrangements for family members and guests, leading to hassle-free trips and enjoyable experiences.
- Collaborated with other housekeeping staff members to ensure cohesive operation of all domestic matters.
- Arranged for extra bedding, linens, towels, and furniture to satisfy guests.
- Maintained clean and comfortable environments in suites by vacuuming, cleaning windows, and dusting when needed.
- Inspected all cleaning and housekeeping tasks for alignment with quality standards.
- Maintained professional yet personable relationship with employer by observing social boundaries and standards of privacy and confidentiality.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Handled guest complaints professionally, resulting in satisfied customers and repeat business.
Lead Server/Trainer Assessor
Red Lobster Hospitality LLC
08.1996 - 03.2000
- Sought out and implemented methods to improve service and team performance to boost business sustainability.
- Prepared and led foodservice training programs to teach staff various tasks such as stocking and restocking condiments, correctly inputting orders into system and performing credit and debit card transactions.
- Prepared salads, appetizers and set up garnish stations to assist kitchen staff.
- Educated waiters on the menu, memorization strategies and how to convey information in a positive and upbeat manner.
- Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
- Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
Education
Associate of Arts - Culinary Arts
Cooking And Hospitality Institute Of Chicago
Chicago, IL09.1999
Skills
- Food Preparation
- First Aid Training
- Cooking expertise
- Discretion and Confidentiality
- Wardrobe maintenance
- Guest Relations
- Etiquette knowledge
- Multilingual Communication
- Menu Planning
- Travel Arrangements
- Customer Service
- Relationship Building
Languages
Spanish
Native or Bilingual
Timeline
Food Server/butler Assistant
Palms Casino Resort
10.2001 - Current
Lead Server/Trainer Assessor
Red Lobster Hospitality LLC
08.1996 - 03.2000
Associate of Arts - Culinary Arts
Cooking And Hospitality Institute Of Chicago
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