ADRIANA JIMENEZ
West Tisbury,MA
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multitasking tasks, computer systems , scheduling, and maintaining welcoming environment. Reliable, organized, hardworking, positive attitude
Overview
19
19
years of professional experience
Work History
SERVER
The seafood shanty
05.2022 - Current
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Served food and beverages promptly with focused attention to customer needs.
- Strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
Product Owner
Nerea Ecobeauty
01.2018 - 12.2023
- Developed an organic hair care products
- Optimized product performance creating sustainable products that you could refill in stores.
- Organized and managed promotional campaigns for the brand in multiple markets
- Developed excellent customer service skills to ensure satisfaction of clients
- Created effective content marketing plans to enhance customer loyalty
- Identified influencers in the industry and developed strategic partnerships with them
- Analyzed customer feedback to identify areas for improvement.
SALESPERSON
Arimamx
04.2018 - 10.2022
- Established relationships with key clients through regular contact and follow-up calls
- Selling beach chairs on amazon, buying from China
- Generated leads through online research and networking initiatives
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Ensure timely delivery of products or services
- Handled client deposits and transactions
- Analyzed sales data to adjust and improve sales strategies
- Provided product information to customers
- Followed up with customers after sales to gain feedback
- Generated monthly sales reports and shared insights and recommendations to drive sales.
HAIR SALON OWNER
Rene estilistas
05.2013 - 09.2022
- Analyzed sales data to identify trends in customer preferences and develop pricing strategies accordingly
- Cultivated relationships with key suppliers in order to secure advantageous contracts for the salon's needs
- Researched industry trends in haircare techniques, products, styles
- Coordinated with vendors to negotiate prices on beauty products and services
- Reviewed monthly reports detailing income statements, balance sheets, expense accounts
- Maintained inventory of styling products and supplies to meet salon needs
- Created marketing campaigns to increase customer base and promote new services
- Developed financial plans for the salon including budgeting and forecasting expenses
- Performed administrative duties such as payroll processing, bookkeeping activities
- Resolved customer complaints regarding products and services and handled refund requests
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Oversaw payroll processing, budgeting, tax preparation tasks as part of managing financial aspects of the salon business.
FRONT DESK RECEPTIONIST
Rene estilistas
02.2006 - 09.2010
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
Education
Sociology - Sociology
Udg
Guadalajara, Jalisco 11-2011
Skills
- Strong work ethic
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Professional appearance
- Customer service
- Cleanliness standards
- Team collaboration
- Positive and professional
- Guest engagement
Languages
English
Professional Working
Timeline
SERVER
The seafood shanty
05.2022 - Current
SALESPERSON
Arimamx
04.2018 - 10.2022
Product Owner
Nerea Ecobeauty
01.2018 - 12.2023
HAIR SALON OWNER
Rene estilistas
05.2013 - 09.2022
FRONT DESK RECEPTIONIST
Rene estilistas
02.2006 - 09.2010
Sociology - Sociology
Udg
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