Adriana Johnson
Las Vegas,NV
Summary
Driven professional with a proven track record in customer service and creative vision, notably at Benihana. Excelled in client engagement, fostering strong relationships, and multitasking to enhance customer satisfaction. Demonstrated expertise in problem-solving and teamwork, significantly boosting customer rapport and loyalty. Skilled in both relationship building and time management, ensuring high-quality outcomes in fast-paced environments. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
2
2
years of professional experience
Work History
Florist
Self
Las Vegas, NV
07.2023 - Current
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
Hostess
Benihana
Las Vegas Nevada
10.2022 - 06.2024
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Skills
- Creative vision
- Client engagement and assistance
- Customer Service
- Multitasking Abilities
- Problem-Solving
- Time Management
- Relationship Building
- Written Communication
- Teamwork and Collaboration
- Excellent Communication
- Team building
Timeline
Florist
Self
07.2023 - Current
Hostess
Benihana
10.2022 - 06.2024