Adriana Jones
Customer service representative 9155887218
El Paso,TX
Summary
Highly organized and efficient in fast paces multitasking environments. Able to prioritize effectively to accomplish objectives with creativity, enthusiasm and humor. Able to adapt to changing priorities and maintain positive attitude and strong work ethic.
Overview
3
3
years of professional experience
Work History
Customer Service Representative / Finance Support
Empire Today
8300 Gateway Blvd. E, Tx
03.2016 - 08.2016
- Processed financial applications for customers from Wells Fargo, Synchrony, Genesis and Fortiva
- Ensure callers schedule an appointment for an in-home estimate act a liaison between the customers and the Sales Representative
- Addressed and resolved customer product complaints empathetically and professionally
- Gathered and verified all required customer information for tracking purposes
- Defused volatile customer situations calmly and courteously
- Referred unresolved customer grievances to designated departments for further investigations
- Acted professionally and patiently when addressing negative customer feedback
- Identified chronic customers issues by creating and maintaining customers complaints log
- Answered high average of calls per day by addressing customer inquiries, solving problems and providing new product information.
Cashier /Customer Service
7-11
1480 George Dieter
06.2015 - 12.2015
- Handling all the cash transactions of organizations
- Received payments by cash ,credit cards , checks
- Checking daily cash accounts
- Providing training and assistance to new joined cashier maintaining monthly , week report of transactions
- Deposits, money orders, merchandiser audits
- Processed customer returns
- Reported security and service incidents to management
- Collected and stored coupons
Receptionist
Omega Electric Contractors
3865 Roger Joseph
08.2013 - 04.2015
- Welcomed visitors by greeting them in person, on the telephone , answering referring inquiries
- Directs visitors by maintaining employee and department directories ,giving instructions
- Maintain safe and clean reception area by complying with procedures, rules , and regulations,
- Document and communicating actions ,irregularities and continuing needs
- Contributes to team effort by accomplishing related results as needed
- Filing and making files
- Sending and receiving faxes
- Type memos, letters, transmittal, and listening as backup and may organize/alphabetized filing
- Attend required meetings
Customer Service Representative
Alorica
El Paso , Tx
01.2017 - 03.2017
- Alerted customers to upcoming sales events and promotions.
- Built relationships with customers to increase likelihood of repeat business.
- Recommended merchandise to customers based on their needs and preferences.
- Responded to customer questions and requests in a prompt and efficient manner.
Education
GED -
San Mateo Community College
San Mateo, California1999
Skills
- MS Windows proficient
- Exceptional communication skills
- Creative problem solver
- Trusted key holder
- Strong client relations
- POS systems expert
- Self motivated
- Multitasking
- Siebel Software
- Computer proficiency
- Adaptability
- Payment Processing
- Spanish Speaking
- Budgeting and finance
Accomplishments
Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette.
Timeline
Customer Service Representative
Alorica
01.2017 - 03.2017
Customer Service Representative / Finance Support
Empire Today
03.2016 - 08.2016
Cashier /Customer Service
7-11
06.2015 - 12.2015
Receptionist
Omega Electric Contractors
08.2013 - 04.2015
GED -
San Mateo Community College
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