Adriana Jones
Nashville,TN
Summary
Highly organized and efficient in fast-paced multi-tasking environments; able to prioritize effectively to accomplish objectives with enthusiasm and dedication. Exceptional interpersonal and team building skills with an aptitude for building rapport with a diverse range of customers, managers, and colleagues; talent for quickly resolving issues prior to escalation.
Overview
7
7
years of professional experience
Work History
Managed Care Specialist
TN TennCare
03.2024 - 07.2024
- Maintained accurate records and documentation, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Conducted regular audits of provider performance, ensuring compliance with quality standards and contractual obligations.
- Coordinated with interdisciplinary teams to deliver comprehensive case management services for patients.
- Improved patient care by developing and implementing managed care strategies and protocols.
- Managed a caseload of diverse clients, successfully addressing their unique needs while maintaining high standards of service delivery.
Transportation Coordinator
Amazon
09.2023 - 02.2024
- Improved transportation efficiency by streamlining route planning and coordinating schedules.
- Enhanced communication between drivers, dispatchers, and customers by implementing a centralized information system.
- Optimized vehicle utilization through strategic scheduling and efficient load planning methodologies.
- Resolved customer issues related to shipments efficiently while maintaining high levels of satisfaction throughout the resolution process.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Transportation Specialist (contract)
Amazon
06.2023 - 09.2023
- Manage onboarding projects to be completed within the required timelines.
- Recruiting, training, and supervising drivers and transportation division staff.
- Provide solutions to the customer's needs and workflows based on how our application works.
- Be the key communicator between the customer and all other departments to guarantee successful onboarding.
- Developing, implementing, and improving transportation policies and procedures.
- Liaising between management, drivers, and customers.
- Maintained operations in compliance with DOT regulations.
Logistics Account Executive
Total Quality Logistics
01.2023 - 06.2023
- Comprehensive training in Transportation Industry establishing my own book of business
- Billing customers and carriers
- Cold-called prospective customers to build relationship
- Maintained productive relationships with existing customers through exceptional follow-up after sales
- Researched, identified and rapidly resolved client conflicts to prevent loss of key accounts
- Exemplary customer service and team-player attitude
Health Advisor
Phoenix Consulting Group of Nashville
09.2022 - 12.2022
- Develop marketing strategies and promote all types of new insurance contracts of suggest additions/ changes to existing ones
- Breed productive relationships to create a pool of prospective clients from various sources by networking, cold calling, using referrals etc
- Evaluate business or individual customers' needs and financial status and propose protection plans that meet their criteria
- Work with clients to deliver risk management strategies that fit their risk profiles
- Report the progress of monthly initiatives to stakeholders
- Maintain bookkeeping systems, database and records
- Monitor insurance claims to ensure mutual satisfaction
- Achieve customer acquisition and revenue growth objectives
- Constantly update job knowledge and learn about new products and services
- Fulfill all policy requirements
Administrative Assistant
University Of Tennessee
08.2018 - 08.2022
- Liaise with executive and senior administrative assistants to handle requests and queries from senior managers
- Be quick on my feet & susceptible to quick and often jurassic changes
- Assist in the preparation of regularly scheduled reports
- Provided prospect students and their families with information about the University, housing, meal plans, academics, and student life
- Built rapport with prospects & families to get them to be more comfortable with the information I presented them
- Updated and maintained recruitment and personnel files
- Trained and mentored newer recruiters in successful strategies for interviewing and building relationships with new prospects
Telefund Caller
University Of Tennessee
08.2017 - 07.2018
- Built rapport with Alumni across all 9 Different colleges at UTK
- Provided Alumni with news on the University, such as: construction plans, scholarships, events, etc
- Raised money by building rapport with Alumni and asking for donations
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals
- Prioritized and organized tasks to efficiently accomplish service goals
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Education
Bachelor of Arts and Sciences - Sociology
The University Of Tennessee
Skills
- Flexible
- Attention to Detail
- Problem Solving
- Solution Oriented
- Operation Management
- Critical Thinking
- Strategic planning
- Analytical
Timeline
Managed Care Specialist
TN TennCare
03.2024 - 07.2024
Transportation Coordinator
Amazon
09.2023 - 02.2024
Transportation Specialist (contract)
Amazon
06.2023 - 09.2023
Logistics Account Executive
Total Quality Logistics
01.2023 - 06.2023
Health Advisor
Phoenix Consulting Group of Nashville
09.2022 - 12.2022
Administrative Assistant
University Of Tennessee
08.2018 - 08.2022
Telefund Caller
University Of Tennessee
08.2017 - 07.2018
Bachelor of Arts and Sciences - Sociology
The University Of Tennessee
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