ADRIANA J ORTIZ
San Diego,USA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level data entry position. Ready to help team achieve company goals.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Medical Assistant
UCSD Health
03.2022 - Current
- Administered patient care, including vital sign checks and medical history documentation.
- Assisted physicians with examinations and minor surgical procedures, ensuring patient comfort.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
- Coordinated patient appointments and follow-ups, optimizing clinic workflow and reducing wait times.
- Trained new staff on clinical protocols and office procedures, enhancing team efficiency.
- Led quality assurance initiatives to enhance service delivery and ensure compliance with healthcare standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Increased efficiency in office by implementing digital filing system for patient records.
Medical Assistant
Scripps Health
05.2014 - 03.2022
- Assist with all gynecology in-office procedures, such as colposcopies, LEEPs, EMBs, D&Cs, vulvar biopsies, IUD insertions/removals, and Nexplanon insertions/removals.
- Assist providers and coworkers with telemedicine training. I have been trained as the Epic Superuser at my location.
- Answer phones when the provider is not in the office, schedule appointments, schedule procedures, schedule ultrasounds, check for referrals, and prior authorization on medication and future visits.
- Submit referrals and prior authorizations.
- Route patient calls, questions, or concerns to the proper person in the office.
- Take triage calls, and route them to our nurses.
- Maintained detailed records of test results by entering data and patient information into the computer.
- Explained procedures to patients to reduce anxiety, and increase patient cooperation.
- Collaborated with medical and administrative personnel to maintain a patient-focused, engaging, and compassionate environment.
- Implemented care and efficiency improvements to support and enhance office operations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs, and weight.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
Office Manager
Contemporary Medicine Inc
01.2013 - 05.2014
- In charge of keeping inventory in stock.
- Working front and back office when clinic days.
- Answering phones, scheduling appointments, requesting records/imaging from previous offices, initiating referrals.
- Taking patients vitals signs, medical history, allergies to medications, medication lists, reason for visit and preparing patient for exam.
- Keeping the office clean and comfortable for the patients to feel them welcome.
- In charge of keeping doctors agenda for on-call or hospitalists schedule.
- Compared vendor prices and negotiated for optimal savings.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Maintained computer and physical filing systems.
Breast Cancer Coordinator/ Medical Assistant
La Maestra Health Centers
09.2007 - 12.2012
- Enroll patients without health insurance into CDP program.
- Schedule mammograms, breast ultrasounds, Diagnostic mammograms, Ultrasound guided Biopsies, MRI guided Biopsies, Oncologist consultations, Radiation therapy visits, and follow up appointments.
- Assist as a Medical Assistant in the OB/GYN department.
- Take vital signs, medical history, allergies to medication, medication lists, reason for visit, and prepare patients for exam or procedures.
- Answer phones and direct them to the correct person or take a message and make sure it was followed up.
- Assisted providers on stand by exams and in procedures.
- Assisted our Registered Nurse on incision checks and wound cares.
- Assisted on procedures such as Colposcopies, LEEPs, EMBs, Vulvar Bx, IUD insertions/removals, Nexplanon insertions/removals, Cervical Biopsies.
- Schedule patients for Diagnostic imaging and worked with Breast Cancer patients.
- Helped patients with no medical insurance get the right medical care they need.
- Worked with many resources offered to our community.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Obtained client medical history, including medication information, symptoms and allergies.
- Explained procedures to patients to reduce anxiety and increase patient cooperation.
- Maintained detailed records of test results by entering data and patient information into computer.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Education
Associates - Allied Health
San Diego Mesa College
San Diego, California06-2026
Medical Assistant Certification - undefined
Concorde Career College
San Diego, California08.2007
High School Diploma - undefined
San Diego High School
San Diego, California06.2006
Skills
- Imaging order management
- Administrative assistance
- Administering injections
- Insurance management skills
- Women's health procedures
- Cancer treatment specialist
- Biological specimen collection
- Respond to telephone communications
- Assessing patient vital signs
- Healthcare facility expertise
- Specialized healthcare support
- Clinical equipment handling
- Clinical laboratory techniques
- Experienced in healthcare terminology
- Electronic medical record management
- Healthcare office management
- Fundamental dressing skills
- Evaluating patient progress
- Stock control expertise
- Infection control practices
- Experienced with diagnostic technology
- Emotional support
- Clinical point-of-care testing
- Certified CPR
- Healthcare records administration
- Supporting physical examinations
- Effective case management strategies
- Dependable team contributor
- Certified Spanish interpreter
- HIPAA regulations knowledge
- Efficient patient scheduling
- Customer engagement
- Efficient appointment organization
Certification
- CMA - Certified Medical Assistant
Languages
English
Timeline
Medical Assistant
UCSD Health
03.2022 - Current
Medical Assistant
Scripps Health
05.2014 - 03.2022
Office Manager
Contemporary Medicine Inc
01.2013 - 05.2014
Breast Cancer Coordinator/ Medical Assistant
La Maestra Health Centers
09.2007 - 12.2012
Medical Assistant Certification - undefined
Concorde Career College
High School Diploma - undefined
San Diego High School
Associates - Allied Health
San Diego Mesa College