Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Keys

Columbus

Summary

Well-organized administrative professional adept at smoothly answering customer questions and directing inquiries. Seek opportunities to improve customer relations and increase efficiency in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.

Overview

6
6
years of professional experience

Work History

Receptionist

Kiwis Clubhouse
06.2020 - Current
  • Greeted incoming guests, notified personnel of guest arrivals, and directed individuals to correct meeting spaces
  • Delivered exceptional customer service by offering requested information and independently resolving issues
  • Handled cleaning and organization for office and related areas, keeping entryway clean, tidy, and functional
  • Routed messages, coordinated appointments and directed personnel to various departments
  • Anticipated guest needs, delivering exceptional customer service to exceed expectations
  • Recorded inquiries, complaints and comments as well as action taken
  • Answered questions regarding company pricing and policies
  • Scheduled appointments and documented updates in scheduling software
  • Treated visitors with friendly, approachable attitude
  • Directed numerous calls per day to appropriate recipients using multi-line system
  • Greeted and welcomed visitors upon arrival, ensuring they felt comfortable
  • Scheduled appointments for staff members and clients in organized manner
  • Answered incoming phone calls and provided information or transferred calls accordingly
  • Created informational packets for potential clients during their visits.

Hostess/Expo Runner

Buffalo Wild Wings
09.2018 - 09.2020
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Provided patrons with estimated waiting times during peak service hours.
  • Advised customers about special offerings and menu items to help drive sales.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Seated patrons based on guest preferences and seating availability.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Delivered pick-up and curbside orders to guests.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Completed daily side work and opening and closing duties without fail.

Education

High School -

Licking Heights High School
Pataskala, Ohio
05.2019

Skills

  • Administrative Support
  • Office Management
  • Professionalism
  • Time Management
  • Organizational Skills
  • Scheduling Appointments
  • Customer Service
  • Problem Solving
  • Positive and professional
  • Excellent Communication
  • Attention to Detail
  • Conflict Resolution

Timeline

Receptionist

Kiwis Clubhouse
06.2020 - Current

Hostess/Expo Runner

Buffalo Wild Wings
09.2018 - 09.2020

High School -

Licking Heights High School

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Adriana Keys