Adriana King

Work History

ESSENTIAL INGREDIENTS

09.2020 - 07.2024

Generated weekly reports to keep sales team updated on customers' orders, issues with material procurement and any delays in receipt of inventory
Utilized CRM system (Chempax) effectively to track customer orders to meet on-time-in-full metrics and KPIs
Processed orders in database, reviewed inventory across multiple warehouse locations, tracked shipments, and added new accounts to system
Spearheaded efforts with Supply Chain to improve inventory levels in Toronto warehouse and provide exceptional service to the Canadian customers
Applied proactive outreach strategies to strengthen relationships with key clients such as: weekly Microsoft Teams meetings for review of account status, targeted emails to upsell or provide alternative solutions to meet customer's deadlines
Collaborated with cross-functional teams such as Supply Chain, Finance and Sales to ensure seamless service delivery, leading to high levels of customer retention
Developed reputation for exceeding service goals and providing quick, efficient assistance to sales reps and customers
Handled damage claims, mis-shipments, credits, debits, and refunds
Kept track of past due invoices and followed up with customers weekly to procure payment information
Delivered comprehensive training sessions to new team members, ensuring consistent quality of service across the team
Assisted in special projects and presentations for the company

CLEAN CAUSE

07.2019 - 04.2020

Validated and approved customer chargebacks for accounting team based on sales reps' contract agreements
Maintained accurate records of all sales activities, including contracts, proposals, quotes, and follow-ups
Utilized multiple customer portals to pull sales data, enter new SKUs, etc.
Kept track of all deals by updating and managing planners for each account
Processed reports for sales data, demo overviews and invasion fees
Created charts/graphs to see sales percentage data in Excel
Reviewed contracts & registered for tradeshows
Maintained customer info, promo pricing planners, new sku images, item info, etc on a shared Google Sheet to ensure sales team had access to the most updated information pertaining to their accounts

HETTICH AMERICA

03.2019 - 06.2019

Supported West sales team
Used SAP to review orders, process debits and credits and maintain detailed contact logs and account records
Provided warranty and replacement support
Upsold and pushed out product to meet and exceed monthly targets
Processed complaints for damages, pricing issues and shortages
Self-managed accounts and made decisions based on knowledge of customers' history
Obtained freight quotes for airfreight orders from Germany
Worked with Inventory Analyst to ensure all items' data was set up correctly in SAP
Studied technical aspects of items, checked stock and availability, lead times, etc

LA CROIX

12.2014 - 02.2019

Managed LaCroix/Shasta Beverages largest customers - Sysco, US Foods, Walmart & Sam's, Target
Utilized EDI/APPX tools to effectively oversee a large portfolio of accounts, enter orders and ensure timely follow-ups and accurate recordkeeping
Daily reviewed the Accounts Receivable Aging and collected on past due invoices, researched, validated and processed all deductions - overpayments, offsets, transfers, product returns, etc
Issued disputes and claims and worked with Credit Department on credit hold problems
Advocated for customers who had past due payments while also looking out for ways for the company to recoup the loss, strategizing on deals we could make that would be beneficial for both parties
Made procedures more efficient (i.e reduced workload when working advanced excel spreadsheets for national program deductions by utilizing Pivot Tables and VLOOKUP)
Wrote and reviewed job instruction manuals
Assisted Foodservice Executive VP with reports, communication with customers, repayment claims, etc
Created Excel reports for Sales - accruals, sales assistance case volumes, repays, etc
Trained new employees
Microsoft Dynamics CRM Software experience
Assisted La Croix sales team in selling special Americana item for July 4th, 2017

ANALOG WAY

01.2015 - 12.2017

Enhanced quality of published advertisements, press releases and magazine issues by proofreading and editing for grammar, spelling and consistency.
Technical Writing