Adriana Kutkas-Peay
Price,UT
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
WINGERS Roadhouse Grill
Price, UT
01.2019 - 06.2024
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Conducted market research to identify trends, opportunities, and threats in the industry.
- Ensured compliance with local health department regulations regarding food safety standards.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Supervised employees through planning, assignments, and direction.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Designed sales and service strategies to improve revenue and retention.
- Developed service and sales strategies to improve retention and revenue.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Carbon High School
Price, UT05-1999
Skills
- Advertising and marketing
- Operations Oversight
- Business Development
- Quality Management
- Project Management
- Staff Supervision
- Expense Control
- Service Quality Improvement
- Branding
- Sales
- Business Administration
- Distribution Management
- Schedule Management
- Account Management
- Customer Retention
- Loss Prevention
- Workflow Planning
- Contract Negotiations
- Product costing
- Vendor Sourcing
- Human Resources Leadership
- Risk Mitigation
- Sales Analysis
- Profit Generation
- Marketing
- Team Oversight
- Organizational Restructure and Change
- Employee Development
- Bilingual
- Human Resources Management
- Staff Development
- Staff Management
- Salary structure/compensation analysis
- Team Player
- Staffing
- Safety assurance
- Purchasing and planning
Certification
- Manager Food Certificate
- Real Estate License
Accomplishments
- Quarterly Highest QA Awards
- Carbon County Service Award
Affiliations
- Hiking
- Being out doors
- Family activities
Languages
Spanish
Professional
References
References available upon request.
Timeline
General Manager
WINGERS Roadhouse Grill
01.2019 - 06.2024
High School Diploma -
Carbon High School
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